Quality Control
1 week ago
Your meticulous approach and dedication will help contribute to the overall success of our operations and further establish WePack as a trusted and leading provider in the industry.
Certification / Audits / Accreditation
Taking the lead in preparing, managing product safety, integrity, legality and quality at all times and specifically for the below certifications.
- BRCGS (British Global Food Safety Standard)
ISO900
- Soil Association Accreditation.
Challenging Quality
- Take interest in the jobs we have and challenge production.
- Quality to exceed customer's expectations.
- Ensure job specifications are followed.
- Undertake regular quality checks twice a day
- Be confident to stop production if job specification is not being followed and production is not to a high standard of quality.
- Ensure production standards are met and maintained for a given product.
- Monitor any issues to ensure production targets and quality standards are delivered to meet requirements of the customer.
- Key to the role is ensuring the company's quality processes and testing systems reflect efficiency, reliability and performance whilst fostering a culture of working safety.
- Compare finished products to original order and Gold Seal and assist in ensuring quality exceed customer's expectations.
Communication between customers, sales and production
- Build sustainable relationships and trust with the customer accounts through open and interactive communication.
- Follow up with customers once projects/jobs have been completed and received.
- Customer feedback to be logged and communicated to the internal teams.
- Keep records of all customer interactions.
- Excellent communication skills required in both written and verbal.
Complaints
- Investigate any queries and complaints and liaise with the sales team, production and management on outcomes.
- All customer complaints to be logged on the inhouse register.
- Ensure all BRC complaints are dealt with separately and are also logged via the respective complaints handling forms.
- Provide appropriate solutions and/or alternatives within the time limits; follow up to ensure resolution.
Team Working
- Work closely with all team members to ensure a seamless order fulfilment and customer satisfaction.
- Liaise with all departments to ensure order will be delivered within SLA's.
Job Types:
Full-time, Permanent
Pay:
From £32,000.00 per year
Benefits:
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Ilkeston: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Quality control: 6 years (preferred)
Work Location:
In person
Application deadline: 12/03/2024
Reference ID:
WepackQC
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