Quality Control

4 days ago


Ilkeston, United Kingdom WePack Ltd Full time

Ensuring customer satisfaction and care wherever possible and however necessary. Achieving feedback from customers and using said feedback to improve the overall service provided. Be an integral part of team in driving excellence and fostering customer engagement. Your meticulous approach and dedication will help contribute to the overall success of our operations and further establish WePack as a trusted and leading provider in the industry.

**Certification / Audits / Accreditation**

Taking the lead in preparing, managing product safety, integrity, legality and quality at all times and specifically for the below certifications.
- BRCGS (British Global Food Safety Standard)
- ISO9001
- Soil Association Accreditation.

**Challenging Quality**
- Take interest in the jobs we have and challenge production.
- Quality to exceed customer's expectations.
- Ensure job specifications are followed.
- Undertake regular quality checks twice a day
- Be confident to stop production if job specification is not being followed and production is not to a high standard of quality.
- Ensure production standards are met and maintained for a given product.
- Monitor any issues to ensure production targets and quality standards are delivered to meet requirements of the customer.
- Key to the role is ensuring the company's quality processes and testing systems reflect efficiency, reliability and performance whilst fostering a culture of working safety.
- Compare finished products to original order and Gold Seal and assist in ensuring quality exceed customer's expectations.

**Communication between customers, sales and production**
- Build sustainable relationships and trust with the customer accounts through open and interactive communication.
- Follow up with customers once projects/jobs have been completed and received.
- Customer feedback to be logged and communicated to the internal teams.
- Keep records of all customer interactions.
- Excellent communication skills required in both written and verbal.

**Complaints**
- Investigate any queries and complaints and liaise with the sales team, production and management on outcomes.
- All customer complaints to be logged on the in-house register.
- Ensure all BRC complaints are dealt with separately and are also logged via the respective complaints handling forms.
- Provide appropriate solutions and/or alternatives within the time limits; follow up to ensure resolution.

**Team Working**
- Work closely with all team members to ensure a seamless order fulfilment and customer satisfaction.
- Liaise with all departments to ensure order will be delivered within SLA’s.

**Job Types**: Full-time, Permanent

Pay: From £32,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Ilkeston: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Quality control: 6 years (preferred)

Work Location: In person

Application deadline: 12/03/2024
Reference ID: WepackQC



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