Client Liaison Administrator

1 week ago

London, Greater London, United Kingdom Apcoa Parking UK Full time £25,000
Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?

Do you have a UK driving licence? If YES, then this may be an exciting opportunity for you to join our management team based in Loughton.

As our Client Liaison you will be the bridge between our clients and our management team.

You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team.

Experience within business to business sales or support would be beneficial for this role.

What youll do:

  • Dealing with daytoday client requests via telephone and or email.
  • To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
  • Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
  • Planning and implementing a regular client meeting cycle to gage satisfaction levels.
  • Generate new leads from Client meetings and conversations.
  • Ensure site information documentation such as site pictures and site maps are maintained and up to date.
  • Manage smallscale site projects such as selfticketing, residential and small scale site changes.
  • Weekly meetings with Customer services to gain insight to Client PCN cancellations to feed back to Clients and Operations Manager.
  • Managing Contract Data base to track contract expiry dates and seek renewals in due time.
  • Continually providing/improving customer focused service to the client
  • To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues What youll bring:
  • You will have previous experience communicating professionally with external stakeholders
  • You will have excellent customer service skills
  • You will have a positive working attitude
  • You will have a valid UK driving licence Do you think you could be the right person for this role? Is this the next opportunity you are looking for? If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. #J18808Ljbffr

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