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Account Manager/Client Liaison Officer
4 months ago
Southwark
Hybrid working 1-2 days in the office
£28-32k
Are you a passionate and skilled Account Manager looking for your next opportunity? Our client, a well-established regulatory organisation, is seeking a professional, dedicated, and professional Account Manager to join their team in Southwark, London.
Responsibilities:
- Build and maintain strong relationships with clients and approved partners
- Act as a point of contact for inquiries
- Regularly communicate with clients to address issues and concerns promptly
- Carry out checks on data
- Collaborate with other departments to tackle problems and find resolutions
- Onboard new approved providers and assist with the application process
- Prepare regular reports
- Request and review documentation
- Maintain a professional service for all stakeholders and represent at external meetings
- Deliver clear and professional communication via phone, email, and chat functionality
- Ensure system records are maintained
- Adhere to GDPR policies at all times.
- Identify areas for process improvement within administration and Customer Service.
- Implement process improvements and assist with
Requirements:- Previous experience in a client-facing role
- Previous experience of database administration
- Experience in telephone/call handling
- Experience in analysing data sets and reporting findings
- Experience with CRM software for client interactions and data management
- Proficient in Microsoft Office, specifically Excel for data analysis and reporting
In return, our client offers a competitive salary ranging from £28,000 to £32,000 per year, along with a range of benefits including 25 days holiday, up to 8% pension, interest-free season ticket loan, employee assistance programme, and life insurance cover.
If you are enthusiastic, client-focused, and have excellent communication and problem-solving skills, we would love to hear from you. Don't miss out on this exciting opportunity to join a thriving organisation. Apply now
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