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Helpdesk Coordinator

3 months ago

Gravesend, Kent, United Kingdom Metro Mechanical Services Ltd Full time
Metro Mechanical is one of the UK's leading commercial drainage firms.

We have longstanding relationships with some of the best-known businesses in the UK and have won multiple awards for our service and we are looking for a
Helpdesk Coordinator to join us.

We offer a great working culture, 20 days holiday plus bank holidays, employer contribution pension scheme, regular training and career development, personal accident cover, free use of well-equipped private on-site gym, company social events throughout the year and free parking

Working hours:

Mon - Fri, 40 hours plus a requirement to be on a call-out rota 1 weekend in every 4 after successful training, on-call payment circa
£4,000 extra per year.

This is an excellent opportunity to join a modern and dynamic company with fantastic prospects for the right people.

The Helpdesk Coordinator role


If you're someone who loves customer service, thrives under pressure, and has strong people management skills, this could be the role for you.

Metro Mechanical offers 24/7 reactive coverage, 365 days of the year.

Our team of helpdesk operatives respond to urgent call-outs, and help our engineers get where they need to be to fix our customers' emergencies.


Key responsibilities will include:

  • Answering the telephones from engineers, customers, and colleagues
  • Loading new job requests onto our operating system and client portals
  • Planning and allocating new job requests
  • Provide assistance to engineers when they are on site
  • Advising clients on best course of action for issues
  • Dealing with customer queries
  • Closing jobs on the system once they've been successfully completed

What we would like from you:

  • Previous experience working on a busy helpdesk scheduling engineers or in a pressurised customer service focused role
  • Effective communication and organisational skills
  • Strong admin skills
  • Computer literate a good working knowledge of Word and Excel
  • Strong oral and written communication skills
  • A pleasant confident telephone manner
  • A team player who also has the ability to use their own initiative and meet deadlines
**Interested?