Client Relations Coordinator

4 weeks ago


Gravesend, United Kingdom Attega Group Ltd Full time

Position:
Customer Service Centre – Coordinator

Location:
Gravesend, Kent

Compensation:
£23,000 - £25,000 per annum (OTE £28,000 - £29,000)

Working Hours:
Monday to Friday, 45 hours per week (plus 1 in 5 on-call weekends).

Are you adept at thriving in a dynamic work environment?

Do you possess experience in scheduling technicians?


Attega Group Ltd is a prominent player in the commercial drainage sector within the UK, looking for a detail-oriented Coordinator to assist the help desk and coordinate with our technicians as part of our Rapid Response team.


In exchange, the company offers a competitive salary of up to £25,000 per annum, along with on-call bonuses, resulting in an OTE of £28,000 - £29,000 annually.


Key Responsibilities:
  • Handling incoming calls from drainage technicians, clients, and team members.
  • Inputting new job requests into our internal job management system and client portals.
  • Organizing and assigning new job requests, adhering to SLA timelines and addressing urgent jobs.
  • Providing support to drainage technicians while they are on-site.
  • Guiding clients on the best solutions for their issues.
  • Resolving customer inquiries.
  • Finalizing jobs in the system once they have been successfully completed.

The on-call schedule is 1 in every 5 weekends following successful training, with a bonus available for this commitment.


The ideal candidate for this Coordinator role will have prior experience in a fast-paced helpdesk setting, exhibit a confident telephone demeanor, and preferably have experience in scheduling technicians.



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