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Apprentice Aftercare Administrator

3 months ago

Coalville, United Kingdom emh group Careers Full time


To provide support and assistance to the defects and aftercare team as well as delivery and the wider business teams to ensure the successful delivery of EMHs development programme and aftercare service.

Working closely with Delivery Colleagues to support and maintain high levels of accuracy, organisation, communication, and customer service.

What you will do in your working day Promoting and showcasing EMH group values throughout the
undertaking of the job role. Including partnership working with
stakeholders, colleagues, customers, and developers. To adopt a
flexible approach to agile working and staying in touch with
colleagues to promote one team values.
With support from the defects and aftercare team provide an
administration and support service for the department, answering
enquiries and meeting service requests.
Assist with handling all initial communication for the defect &
aftercare team including emails and telephone enquiries.
Provide customer support for issues on new homes including,
defect reporting and aftercare queries.
Assist with managing internal repair system for all new build
Defect repairs & monitoring defects patterns on all new build sites
To correctly manage the expectations of all customers, this may