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Desktop Support Analyst- Bank- City London
3 months ago
Job Description
Desktop Support Analyst
- Bank
- City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.
Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis)- Remote branch support using Remote Assistance Active Directory user starter/leaver process Customer facing, support of internal banking staff, VIPs Maintenance and support of desktops, laptops, Blackberry's SLA targets Ad hoc project involvement Main skills required are: Experience supporting desktop platforms for banking environments Experience in operational deployments.
- Service Desk ticket software Market data products ITIL, Microsoft certifications advantageous Maintains industry recognised skills through training or self study methods Technical Skills Supporting Microsoft operating systems, office suite TCP/IP, basic networking skills Root cause analysis and remediation Technologies Windows 7 Office 2013 Xenapp published applications, support Desktop hardware, laptops, Blackberry's deployments Salary for this role will be in the region £40K £50K.
