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Desktop Support Specialist

2 months ago

London, Greater London, United Kingdom GCS Ltd Full time
Job Title: Desktop Support Specialist - Banking

We are seeking a skilled Desktop Support Specialist to join our team in the Banking sector. As a Desktop Support Specialist, you will be responsible for providing technical support to our colleagues across the EMEA Region.

Key Responsibilities:
  • Provide English language support to colleagues with awareness of and consideration to differing cultures and/or languages.
  • Provide cover to the IT support contact number, answering calls, creating tickets, and escalating as required.
  • Administer various IT environments, including PC build and configuration, application software, SCCM, and printing.
  • Liaise, coordinate, and monitor the escalation to 3rd level support groups.
  • Provide primary support to video conferencing environments.
Requirements:
  • Strong technical skills and knowledge of IT infrastructure.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of ITIL and ITFL frameworks.
What We Offer:
  • A competitive rate of £189 per day (inside IR35).
  • The opportunity to work with a leading company in the Banking sector.
  • A dynamic and supportive team environment.

GCS Ltd is acting as an Employment Business in relation to this vacancy.