Operations Support Assistant

1 week ago

Newport, Newport, United Kingdom BP Rolls Group Ltd Full time

Automotive Service Centre & Accounts Administrator - Newport


The primary responsibility for this role is to be a pivotal point of contact to both incoming queries and communication across our Newport based Service Centre and colleagues within the business.


Providing exceptional customer service, processing accounts invoices for parts & work, generating compliance & performance reports from various Vehicle management systems such as
Fraikin View, Advance and R2C and generally handling a variety of front desk duties to aid the smooth running of the customer journey and workshop.

We are seeking a very well organised individual. Ideally with an automotive background.


Comfortable using front office (Microsoft) systems, responding to & logging enquiries and appointment requests along with book keeping tasks & reporting, to track vehicle compliance and maintain parts workflow across the workshop.


This is an important first point of contact role also and therefore it requires a professional approach along with a flexibility to work on various tasks as required.

Experience in a reception / front office role is essential along with strong organisation & administration skills. Automotive industry & systems experience would be a significant advantage but training will be provided.

THE COMPANY

BP Rolls Group is a market-leading multi-site Vehicle Repair Centre with over 50 years of heritage in the motor trade, providing body repairs, paint, livery graphics and servicing. Our mission is to deliver the best in everything we do.


We are well known in our field and affiliated with a number of professional bodies who recognise our high-quality workmanship and customer service.

As a family-run business, we value all our employees and appreciate that everyone in our business plays their part in delivering first-class results and maintaining our customer satisfaction.

As such we support and encourage development in our staff for long term employment opportunities.

Automotive Reception & Accounts Administrator

Key responsibilities include:

  • Greeting visitors to site in a professional and courteous manner
  • Answer all incoming calls and communicate across relevant workshop personnel
  • Sort and distribute incoming / outgoing invoices and process ensuring job completion & payments
  • Submitting the costs onto various management systems and chasing authorisations from fleet customers
  • Going through any invoices from previous months and chasing for queries to be resolved and chasing PO's
  • Going through open jobs lists contacting stores to see if works are still needed, closing any jobs not needed
  • General administration duties to keep the work flow organised and well maintained

Person specification:

  • Experience in a multi tasking administrative role is essential.
  • Excellent verbal communication skills with strong customer focus.
  • The ability to plan and prioritise your own work load and use your own initiative.
  • Proficient user of Microsoft Office. Automotive systems such as Fraikin View, R2c and Advance would be significantly beneficial.
  • Flexible and proactive to finding solutions, resourceful.
  • Strong team player

Salary - Depending on experience
(details discussed at interview)
Contributory pension scheme

Referral incentive

On site parking

Working hours
Monday - Friday 8:00 - 17:30

Occasional weekends on a scheduled rotation

Job Types:
Full-time, Permanent

Salary:
From £26,000.00 per year

Benefits:

  • Company pension
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Newport, NP19 4SU: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Experience:

  • Administrative support: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 28/07/2023

Expected start date: 31/07/2023

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