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Customer Support Coordinator

3 months ago

Andover, Hampshire, United Kingdom Judge Recruitment LTD Full time
An exciting opportunity has arisen for a Customer Support Executive to join a well-established business based in Andover, Hampshire.

Salary - up to £31,000 + benefits

Working Hours - Mon - Fri (08:30 - 17:00)

Job type - Permanent

Key skills required for a Customer Support Executive:

  • Experience working in a Customer Support/Customer Experience Coordinator role
  • A manufacturing background
  • An excellent telephone manner with a friendly and professional approach
  • Positive attitude
  • MS Office skills
  • Knowledge of order processing
  • Knowledge of systems such as ERP systems and ideally some experience with CRM systems
  • Processing UK and Export orders
  • Complaint handling and customer support.
  • Shipping goods experience

Key responsibilities for a Customer Experience Coordinator:

  • Shipping urgent orders
  • Working closely with the warehouse to support any queries
  • Updating customer accounts
- dealing with dangerous goods

  • Sales order processing
  • Use of MS Office
  • Dealing with customers over the phone
  • Admin duties