Ticketing & Operational Systems Co-ordinator

2 weeks ago


Quedgeley, Gloucestershire, United Kingdom The Mike Burton Group Limited Full time

Title:
Ticketing & Operational Systems Co-ordinator - Hybrid

Contract Type:
Full Time, Permanent (37.5 hours per week)

Salary:
Up to £23,000 per annum, depending on experience

Benefits:

  • Company Pension Plan
  • Major Event Bonus Schemes
  • Life Insurance
  • Employee Assistance Programme
  • Discounted Gym Memberships
  • Hybrid Working (23 days a week in the office)
  • Membership to our retail and leisure discounts platform with DSG Benefits
  • Regular Social Events
  • Employee Referral Scheme

Department:
Operations & Customer Experience - Ticketing & Operational Systems

Responsible to:
Ticketing & Operational Systems Manager

Location:
UK Head Office (Gloucester) with the option of hybrid working (2-3 days in the office with the rest worked remotely)


If you have a keen eye for detail, a thirst for travel and an interest in being involved in some of the biggest sporting events in the world, this is the role for you.

There is nothing more important to fans than knowing their travel package booking and official match ticket is safe and secure.

It's the key ingredient to any supporter experience which is why we are on the lookout for a super-keen Ticketing and Operational Systems Co-ordinator.


As part of Destination Sport Group, we work in partnership with England Rugby and The British & Irish Lions, creating fan-led travel programmes and experiences that are second to none.

Before any product launch, you will play an integral part in the setup of our travel packages in our reservations system (Tourplan) to ensure that our product is ready to be sold to our customers.


Throughout the operational delivery cycle, you will be involved in the coordination, allocation and distribution of match tickets along with the processing of customer booking confirmation documents.

Once a client submits their booking request, they're ready and waiting for the all-important booking confirmation - and that's where you come in Using Tourplan and our CRM system, you will issue confirmation documents which signal to the client that their travel package is safe and secure.

You'll also have the opportunity to contribute to the Health & Safety auditing of our suppliers, so no two days will be the same

What we are looking for:

  • A flexible, operationally minded person who's highly organised, with the ability to coordinate competing demands whilst delivering to tight timelines
  • Meticulous and conscientious with great attention to detail
  • An individual who thrives in high pressure situations and is able to use their own initiative to problem solve
  • A flexible approach to work and happy to work weekends and evenings, where required
  • A great team player, happy to 'help out' in other areas that will only grow your experience and opportunities
  • A good working knowledge of Microsoft Excel would be great but not essential, as would Word, PowerPoint and Outlook

What you'll be getting involved with:

Ticketing

  • Managing match ticket inventory ensuring that internal systems are up to date and accurate
  • Building excellent relationships with business stakeholders
  • Allocating tickets to clients in a logical and thoughtout manner
  • Coordinating the ticket distribution process using a variety of systems depending on the home Union (e.g. physical tickets, PDF, mobile / app based)
  • Your stadium knowledge needs to be spot on, so research is key to be able to answer internal queries and present findings
  • Liaising with colleagues and suppliers to help promptly address and answer our customer's questions to ensure we deliver an exceptional customer experience
  • Undertaking worldwide travel as required for the purposes of familiarisation and/or operational event delivery

Operational Systems

  • Once tour packages have been created by the Product Team, 'building' these packages in our reservations system (Tourplan) prior to sale to enable Operations & Customer Experience teams to manage inventory in bookings
  • Checking built packages in Tourplan and liaising with internal teams to ensure they are accurate and ready for sale
  • Reviewing the build process after each major launch to identify areas where efficiencies can be made
  • Learn our systems to assist the operational teams with reporting on booking quantities and inclusions

Reservations

  • Processing customer booking confirmation documents across all projects in a timely and efficient manner, forming the legal contact with the client
  • Liaising with colleagues to ensure the process is as efficient as possible

Health & Safety

  • Assisting with the tracking of operational health and safety auditing of suppliers (hotel accommodation, coach transport, event venues etc) to ensure all suppliers used have an up to date completed health and safety audit in place
  • Working with the Playing Tours Operations Team to ensure School Playing Tours inclusions meet health & safety requirements
  • Building excellent relationships both in


  • Quedgeley, Gloucestershire, United Kingdom JUICE RECRUITMENT Full time

    Juice is delighted to be supporting a leading organisation within the sports travel industry, in their search for an Accommodation and Ground Transport Coordinator to join their expanding team.As a Coordinator you will be sourcing, procuring and delivering exceptional accommodation and ground transport services across our event portfolio, to deliver the most...

  • Production Operator

    4 days ago


    Quedgeley, Gloucestershire, United Kingdom Travail Employment Group Full time

    Production Operator / Paint Technician - Gloucester based Client within the GL2 area p/h to 13p/h - 6.30am til 5pm Monday to Friday - Temporary to Permanent for the right person - Interviewing ASAPOur client is a family owned business and have been growing from to strength in the GL2 area of Gloucester. They are now looking to recruit for a temporary to...

  • Senior Administrator

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Kohler Full time

    **Hybrid 30-37 Hours per week Monday Friday.**It's an exciting time to join Kohler Co., with over 30 diverse brands in 50+ countries, we are continuing to experience significant growth and reinvestment into our privately owned, $7 billion business.Based in Gloucester UK, you will provide first-class support to the VP - Digital Experience - K&B International...

  • Private Dentist

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Rodericks Dental Partners Full time

    Role DescriptionMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Private DentistQuedgeley House Dental Practice, Unit 39-42 Space Park, Olympus Way, Quedgeley, Gloucestershire GL2 4ALFlexible working days and hours availableOffering NHS, Private and Flex commissioning...

  • It- Summer Intern

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Kohler Full time

    IT - Summer Intern37 hours per weekPlacement start date July September 2023Located in Cheltenham or Gloucester (preferably able to travel to our Cheltenham site)Assessment day being held 13th June 2023 at Carter Court must be available to attend this date£19,000 per annum (pro rata per month)***Where Bold Minds BelongKohler Co is not a place to work. It is...

  • Waste Water Engineer

    2 months ago


    Quedgeley, Gloucestershire, United Kingdom Torchlight Recruitment Solutions Ltd Full time

    Job Title: Waste Water Engineer Location: Gloucester Job Type: Permanent Salary: 30, ,000 Job Summary: Torchlight Recruitment Solutions are seeking a highly skilled and motivated Waste Water Engineer to join our client. The successful candidate will be responsible for the design, development, and maintenance of wastewater treatment systems. This role...

  • Waste Water Engineer

    4 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Torchlight Recruitment Solutions Ltd Full time

    Job Title: Waste Water Engineer Location: Gloucester Job Type: Permanent Salary: 30, ,000 Job Summary: Torchlight Recruitment Solutions are seeking a highly skilled and motivated Waste Water Engineer to join our client. The successful candidate will be responsible for the design, development, and maintenance of wastewater treatment systems. This role...

  • Expeditor

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Severn Glocon Global Full time

    Role:ExpeditorLocation:Olympus Park Quedgeley Gloucester, GL2 4NF, United KingdomorBirds Royd Lane, Heywoods Industrial Estate, Brighouse, HD6 1NABusiness Need / Purpose of Role:This role will support 2 manufacturing sites and is responsible for facilitating the flow of work and materials between and within Severn's departments.The role will ensure smooth...


  • Quedgeley, Gloucestershire, United Kingdom Rodericks Dental Partners Full time

    Role DescriptionAssociate DentistQuedgeley House Dental Practice, Unit 39-42 Space Park, Olympus Way, Quedgeley, Gloucestershire, GL2 4ALFlexible working days and hours availableOffering NHS, Private and Flex commissioning opportunitiesCo-Funding OpportunitiesFree car parkingQualified dental nurses and experienced practice managerDiscover your dental...

  • Administrator Vn3823

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Eurovia UK Full time

    Administrator VN3823:***Business Area: Eurovia UK:***Vacancy Base: Quedgeley***County: South West***Contract Type: Permanent***Hours: 37.5******Eurovia's core expertise is transport infrastructure and urban development, producing specialist, market leading materials and construction services to the UK highways industry. Our knowledge and technical expertise...

  • Production Planner

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Dutypoint Ltd Full time

    Dutypoint specializes in producing, selling, and distributing pump systems primarily for the construction sector, offering solutions like hot and cold water, water pressure booster sets, waste water management systems, and fire safety sprinkler systems.We are a company full of creativity and continuous improvement, launching new products and better versions...

  • Delivery Driver

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom The Ohub Full time

    We are recruiting for Full Time and Part Time Delivery drivers to join our clients growing team. Our client has been operating for over 10 years offering a high standard of customer service. They operate and deliver around Gloucester and Cheltenham. If you are interested in this great opportunity, they're looking for someone who is reliable, hardworking and...

  • Tanning Assistant

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Havana Tanning House Kingsway Full time

    Are you confident and reliable with a friendly personality? Do you have experience in customer service and sales? Do you have an interest in sunbeds and tanning? If yes, we want to hear from youWe have full time positions available at Havana Tanning House Kingsway. These will be 30h per week contracts but you must be fully flexible to work more hour if...

  • Supervisor

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom Eurovia UK Full time

    Supervisor (VN3222):***Business Area: Site Supervision:***Vacancy Base: Quedgeley - Gloucestershire - GL2***County: Gloucestershire***Contract Type: Permanent***Hours: 45******Ringway is a market leader in the Highways Term Maintenance Industry, responsible for looking after over 50,000 kms of the UK's highways network. We take pride in offering a dedicated,...

  • Retail Assistant

    2 weeks ago


    Quedgeley, Gloucestershire, United Kingdom DCK Group Full time

    Role Title - Retail Assistant - Gloucester Quedgeley - Driver - 25 hours per week**DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many moreOur Retail Assistants provide face to face contact and...


  • Quedgeley, Gloucestershire, United Kingdom Window Widgets Ltd Full time

    Customer Service Advisor - c.£24,000Do you love talking to and assisting customers? Do you pride yourself on offering a great customer experience? We are looking for our next Customer Service Superhero to join our team and we could be looking for youWho are we?Proud to be manufacturing in Gloucestershire, Window Widgets Limited is part of the Q19 Group. An...


  • Quedgeley, United Kingdom The Mike Burton Group Limited Full time

    **Title**: Ticketing & Operational Systems Co-ordinator - Hybrid **Contract Type**:Full Time, Permanent (37.5 hours per week) **Salary**: Up to £23,000 per annum, depending on experience **Benefits**: - Company Pension Plan - Major Event Bonus Schemes - Life Insurance - Employee Assistance Programme - Discounted Gym Memberships - Hybrid Working (2-3...

  • Senior Administrator

    4 weeks ago


    Quedgeley, United Kingdom Kohler Co. Full time

    Senior Administrator. Hybrid 30-37 Hours per week Monday- Friday.  Salary up to £28,000 (subject to skills & experience)+ fantastic benefits including healthcare plan, discretionary bonus, onsite parking and generous pension scheme. It's an exciting time to join Kohler Co., with over 30 diverse brands in 50+ countries, we are continuing to...


  • Quedgeley, United Kingdom JUICE RECRUITMENT Full time

    Juice is delighted to be supporting a leading organisation within the sports travel industry, in their search for a Playing Tours Operations Coordinator to join their expanding team. As part of the playing tours operations team, you will work alongside both the Head of Operations and the Team Leader to successfully deliver your assigned tour bookings, with...


  • Quedgeley, United Kingdom JUICE RECRUITMENT Full time

    Juice is delighted to be supporting a leading organisation within the sports travel industry, in their search for a Playing Tours Operations Coordinator to join their expanding team. As part of the playing tours operations team, you will work alongside both the Head of Operations and the Team Leader to successfully deliver your assigned tour bookings, with...


  • Quedgeley, United Kingdom JUICE RECRUITMENT Full time

    _**Passionate about sports and travel? Then this could be the perfect role for you.**_ Juice is delighted to be supporting a leading organisation within the sports travel industry, in their search for a Playing Tours Operations Coordinator to join their expanding team. As part of the playing tours operations team, you will work alongside both the Head of...


  • Quedgeley, United Kingdom JUICE RECRUITMENT Full time

    Juice is delighted to be supporting a leading organisation within the sports travel industry, in their search for an Accommodation and Ground Transport Coordinator to join their expanding team. As a Coordinator you will be sourcing, procuring and delivering exceptional accommodation and ground transport services across our event portfolio, to deliver the...

  • Care Co-ordinator

    3 weeks ago


    Quedgeley, United Kingdom Voyage Care Full time

    Care Coordinator – Gloucester - Pay rate: £13.07 phContract 37.5 hrs per weekJoin Voyage Care and Feel Valued, we reward your dedication with:•    Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)•    Premium overtime rates at an additional £1 per hour (Ts & Cs apply)•    Wagestream – giving you the...


  • Quedgeley, United Kingdom JUICE RECRUITMENT Full time

    Juice is delighted to be supporting a leading organisation within the sports travel industry, in their search for an Accommodation and Ground Transport Coordinator to join their expanding team. As a Coordinator you will be sourcing, procuring and delivering exceptional accommodation and ground transport services across our event portfolio, to deliver the...


  • Quedgeley, United Kingdom JUICE RECRUITMENT Full time

    Juice is delighted to be supporting a leading organisation within the sports travel industry, in their search for an Accommodation and Ground Transport Coordinator to join their expanding team. As a Coordinator you will be sourcing, procuring and delivering exceptional accommodation and ground transport services across our event portfolio, to deliver the...


  • Quedgeley, United Kingdom Kohler Co. Full time

    Associate Manager – IT, Microsoft 365 & Collaboration Technology Work Mode: Hybrid Location: United Kingdom Primary Function We are seeking an experienced, highly technical, and strategicallyminded Associate Manager to help drive consolidation, optimization andmanagement of Exchange, Microsoft 365 and other associate collaboration...


  • Quedgeley, United Kingdom Kohler Co. Full time

    Associate Manager – IT, Microsoft 365 & Collaboration Technology Work Mode: Hybrid Location: United Kingdom Primary Function We are seeking an experienced, highly technical, and strategicallyminded Associate Manager to help drive consolidation, optimization andmanagement of Exchange, Microsoft 365 and other associate collaboration...

  • Accounts Assistant

    4 weeks ago


    Quedgeley, United Kingdom CKF Systems Full time

    **About us** CKF are an established UK Robotics and Automation supplier who have been operating for 33 years. We have a wealth of experience transforming the operations of our customers in the manufacturing and logistics industries by increasing throughput, reducing costs, improving safety and maximising space. We specialise in palletising solutions and...

  • Production Operator

    3 weeks ago


    Quedgeley, United Kingdom Travail Employment Group Full time

    Production Operator / Paint Technician - Gloucester based Client within the GL2 area - £12.50p/h to £13p/h - 6.30am til 5pm Monday to Friday - Temporary to Permanent for the right person - Interviewing ASAP Our client is a family owned business and have been growing from to strength in the GL2 area of Gloucester. They are now looking to recruit for a...

  • Production Operator

    3 weeks ago


    Quedgeley, United Kingdom Travail Employment Group Full time

    Production Operator / Paint Technician - Gloucester based Client within the GL2 area - £12.50p/h to £13p/h - 6.30am til 5pm Monday to Friday - Temporary to Permanent for the right person - Interviewing ASAPOur client is a family owned business and have been growing from to strength in the GL2 area of Gloucester. They are now looking to recruit for a...


  • Quedgeley, United Kingdom Omega Resource Group Full time

    3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships...

  • Production Operator

    5 days ago


    Quedgeley, United Kingdom Travail Employment Group Full time

    Production Operator / Paint Technician - Gloucester based Client within the GL2 area - 12.50p/h to 13p/h - 6.30am til 5pm Monday to Friday - Temporary to Permanent for the right person - Interviewing ASAPOur client is a family owned business and have been growing from to strength in the GL2 area of Gloucester. They are now looking to recruit for a temporary...

  • Warehouse Operative

    4 weeks ago


    Quedgeley, United Kingdom Anderson Recruitment Full time

    Brand new and exciting opportunity to join the team of an ever expanding, leading technology company based in Quedgeley, Gloucester. Our client is currently recruiting for a Warehouse Operative to join their team! This is a full-time, permanent position. The company has experienced a large amount of growth in recent times, and they anticipate even more!...

  • Warehouse Operative

    3 weeks ago


    Quedgeley, United Kingdom Anderson Recruitment Ltd Full time

    Brand new and exciting opportunity to join the team of an ever expanding, leading technology company based in Quedgeley, Gloucester. Our client is currently recruiting for a Warehouse Operative to join their team! This is a full-time, permanent position. The company has experienced a large amount of growth in recent times, and they anticipate even more!...

  • Surfacing Operative

    4 weeks ago


    Quedgeley, United Kingdom Eurovia UK Full time

    **Surfacing Operative (VN3623)**: *** **Business Area: Surfacing Operatives**: *** **Vacancy Base: Quedgeley** *** **County: Gloucestershire** *** **Contract Type: Permanent** *** **Hours: 45** *** *** **Eurovia’s core expertise is transport infrastructure and urban development, producing specialist, market leading materials and construction...


  • Quedgeley, United Kingdom Anderson Recruitment Ltd Full time

    Brand new and exciting opportunity to join the team of an ever expanding, leading technology company based in Quedgeley, Gloucester. Our client is currently recruiting for an experienced and reliable individual to join them as Technical Support Engineer!This is a full-time, permanent and office-based position based within their bright and spacious, recently...