Ticketing & Operational Systems Co-ordinator

3 weeks ago

Quedgeley, United Kingdom The Mike Burton Group Limited Full time

**Title**: Ticketing & Operational Systems Co-ordinator - Hybrid

**Contract Type**:Full Time, Permanent (37.5 hours per week)

**Salary**: Up to £23,000 per annum, depending on experience

**Benefits**:

- Company Pension Plan
- Major Event Bonus Schemes
- Life Insurance
- Employee Assistance Programme
- Discounted Gym Memberships
- Hybrid Working (2-3 days a week in the office)
- Membership to our retail and leisure discounts platform with DSG Benefits
- Regular Social Events
- Employee Referral Scheme

**Department**: Operations & Customer Experience - Ticketing & Operational Systems
**Responsible to**: Ticketing & Operational Systems Manager
**Location**: UK Head Office (Gloucester) with the option of hybrid working (2-3 days in the office with the rest worked remotely)

If you have a keen eye for detail, a thirst for travel and an interest in being involved in some of the biggest sporting events in the world, this is the role for you. There is nothing more important to fans than knowing their travel package booking and official match ticket is safe and secure. It’s the key ingredient to any supporter experience which is why we are on the lookout for a super-keen Ticketing and Operational Systems Co-ordinator.

As part of Destination Sport Group, we work in partnership with England Rugby and The British & Irish Lions, creating fan-led travel programmes and experiences that are second to none. Before any product launch, you will play an integral part in the setup of our travel packages in our reservations system (Tourplan) to ensure that our product is ready to be sold to our customers.

Throughout the operational delivery cycle, you will be involved in the coordination, allocation and distribution of match tickets along with the processing of customer booking confirmation documents. Once a client submits their booking request, they’re ready and waiting for the all-important booking confirmation - and that’s where you come in Using Tourplan and our CRM system, you will issue confirmation documents which signal to the client that their travel package is safe and secure.

You’ll also have the opportunity to contribute to the Health & Safety auditing of our suppliers, so no two days will be the same

**What we are looking for**:

- A flexible, operationally minded person who’s highly organised, with the ability to co-ordinate competing demands whilst delivering to tight timelines
- Meticulous and conscientious with great attention to detail
- An individual who thrives in high pressure situations and is able to use their own initiative to problem solve
- A flexible approach to work and happy to work weekends and evenings, where required
- A great team player, happy to ‘help out’ in other areas that will only grow your experience and opportunities
- A good working knowledge of Microsoft Excel would be great but not essential, as would Word, PowerPoint and Outlook

**What you’ll be getting involved with**:
**Ticketing**
- Managing match ticket inventory ensuring that internal systems are up to date and accurate
- Building excellent relationships with business stakeholders
- Allocating tickets to clients in a logical and thought-out manner
- Co-ordinating the ticket distribution process using a variety of systems depending on the home Union (e.g. physical tickets, PDF, mobile / app based)
- Your stadium knowledge needs to be spot on, so research is key to be able to answer internal queries and present findings
- Liaising with colleagues and suppliers to help promptly address and answer our customer’s questions to ensure we deliver an exceptional customer experience
- Undertaking worldwide travel as required for the purposes of familiarisation and/or operational event delivery

**Operational Systems**
- Once tour packages have been created by the Product Team, ‘building’ these packages in our reservations system (Tourplan) prior to sale to enable Operations & Customer Experience teams to manage inventory in bookings
- Checking built packages in Tourplan and liaising with internal teams to ensure they are accurate and ready for sale
- Reviewing the build process after each major launch to identify areas where efficiencies can be made
- Learn our systems to assist the operational teams with reporting on booking quantities and inclusions

**Reservations**
- Processing customer booking confirmation documents across all projects in a timely and efficient manner, forming the legal contact with the client
- Liaising with colleagues to ensure the process is as efficient as possible

**Health & Safety**
- Assisting with the tracking of operational health and safety auditing of suppliers (hotel accommodation, coach transport, event venues etc) to ensure all suppliers used have an up to date completed health and safety audit in place
- Working with the Playing Tours Operations Team to ensure School Playing Tours inclusions meet health & safety requirements
- Building excellent relationships both in

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