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Customer Experience Executive

3 months ago

Nuneaton, Warwickshire, United Kingdom Holland & Barrett Full time

Job Type:
Permanent

Location:
Nuneaton/Hybrid - 2 days a week in the office

Hours: 37.5

Salary:
£Industry Competitive + Company benefits
It's an exciting time to be at Holland & Barrett.

We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives.

Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys.

To achieve this goal, we are embarking on a radical transformation.

We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.


The Role


Are you passionate about Customer Service? Driven to ensure Customer Satisfaction? Then we have a brilliant opportunity to join our Customer Experience Delivery Team at our Head Office in Nuneaton.


You'll be responsible for handling any customer escalations, driving experience improvements across the business, and identifying the root cause of customer dissatisfaction.

You'll oversee social media responses and investigating online reviews.

The Person

Key Requirements:

  • Passionate to get things right for our customers with ability to inspire the same in others
  • Able to remain calm in pressurised circumstances
  • Can demonstrate resilience and to be able to cope with difficult situations
  • A strong customer understanding, empathy, and intuition
  • Good verbal communication and interpersonal skills are essential for dealing with complaints and for collaborating with others across departments.
  • Have a passion for business/performance improvement
  • Ability to negotiate & influence others
  • Strong customer service skills
  • Experience handling complaints


 Knowledge on Excel
  • Desirable

What we offer

Our Benefits for this role include, but not limited to:

  • H&B Employee Discount
  • 25%
  • Pension company contribution
  • Exclusive benefits, free advice and savings from a range of retailers and providers
  • And many more


We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace.

In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.


Division:

UK&I

City:

Nuneaton

Country:

UK

Job Type:

Full Time

Number of Hours:

37.5

Contract Type:

Permanent

Closing Date:

7 June 2024