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Fleet Aftermarket Support Manager

3 months ago

Basildon, Essex, United Kingdom MSX International Limited Full time

Fleet Aftermarket Support Manager & Team Manager

Permanent

Up to£45,000

Hybrid (home based and Dunton)

MSX International has the job for you

We have exciting new opportunities for a Fleet Aftermarket Support Manager and a Fleet Aftermarket Support Team Manager who thrive in a fast-paced, exciting, and dynamic organisation. As a key members of the Fleet Aftermarket team, we are looking for experienced professionals with a passion for building relationships and enhancing customer service. We are looking for real Go-getter attitude. You thrive on Problem Solving, never accepting face value, but get to the root cause of the challenge and can present your solutions.

The Role

As the fleet market becomes increasingly competitive on product and price, Ford Fleet will continue to strive for differentiation through excellence of service to fleet customers, and in particular CV fleet customers. Fleet Aftermarket plays a vital part in providing the reassurance and convenience of professional aftermarket support to Ford's largest customers under the banner of Ford Pro.

As the link between Fleet Sales and FCSD, the Fleet Aftermarket team have 3 key business goals:

  • Supporting Fleet customer satisfaction and sales loyalty
  • Supporting FCSD Service growth, by driving service work into Ford Authorised Repairers
  • Supporting FCSD Parts sales, by driving fleet workshops' purchases of Ford parts

Additionally, the Fleet Aftermarket Support Manager will:

  • Support fleet sales in delivering speedy resolutions to aftermarket concerns and systemic issues raised by fleet customers.
  • Raise Emerging Concerns - Voice of Customer and insight driving QSF metrics as necessary through established channels.
  • Support fleet sales with aftermarket tender input as maybe required from time to time.
  • Promote the use of the Ford Liive Centre by fleets for all single VIN cases.
  • Support Sales Business Manager's with aligned fleets
  • Support assigned service growth fleets to achieve their service growth objectives.
  • Support assigned IHW fleets to ensure their continuous and smooth operation with managing IHW.
  • Identifying and exploiting opportunities for parts sales growth and Authorised Repairer service growth where possible.
  • Support Ford Pro Events

The Fleet Aftermarket Support Team Manager will have the above responsibilities as well as:

  • Manage and lead the Fleet Aftermarket Support Managers
  • Host weekly 1:1s, Team Meetings and annual PDPs
  • Be the lead for identifying key targets and objective priorities
  • Create and present progress PowerPoint slides to key Stakeholders.

About you

Our idealFleet Aftermarket Support Manager will be customer focused with the ability to develop strong relationships while striving for results.

To be successful in this role theFleet Aftermarket Support Managerwill have:

  • Self-starter with the ability to remain focused and pursue issues to a resolution
  • Good communicator with competent written, verbal and particularly presentation skills
  • Excellent organisational skills, ability to deal with a variety of competing tasks simultaneously
  • Ability to work both independently and as part of a team.
  • Comfortable working under pressure to manage key deliverables against hard deadlines
  • Ford product, technical and warranty knowledge an advantage
  • Competent use of Microsoft Office suite
  • A current and valid full driving license is essential

The Fleet Aftermarket Support Team Manager will have the above qualifications and preferably leadership experience.

Whats in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

Competitive salary

  • 25 days annual leave
  • Company contributory pension plan
  • Cash back health care scheme
  • Life assurance
  • Car salary exchange scheme
  • Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
  • Potential to progress within the company, with global opportunities updated regularly.

Working pattern and location

  • Full time (Monday Friday)
  • Based within commuting distance to Ford Dunton, Basildon, Essex
  • Hybrid working with Minimum 2 Days in office
  • Some travel within UK may be required including overnight (Fully Expensed)


You can learn more about MSX International on our website: />

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