Business Development Manager

1 week ago

Basildon, Essex, United Kingdom Vontier Full time
About the Role

Vontier is seeking a seasoned Client Relationship Manager to lead and manage our Service Account Management team. As a key member of the Aftermarket Management team, you will drive strategic growth activities and collaborate with cross-functional teams to deliver exceptional customer experiences.

Key Responsibilities
  • Lead and motivate a team of Service Account Managers to develop strong strategic relationships with customers.
  • Establish and maintain long-term customer relationships through proactive communication and issue resolution.
  • Collaborate with internal stakeholders to drive new initiatives and strategic growth activities.
  • Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction and business results.
  • Provide guidance and support to Service Account Managers to enhance contractual activities and operational efficiency.
Requirements
  • Proven experience in leading, driving, and motivating teams within an account management or customer servicing environment.
  • Successful track record in establishing strong and long-term customer relationships.
  • Experience in operating in matrix operational structures.
  • Customer-focused individual with experience managing demanding customers in a customer-led organization.
  • Ability to operate at a strategic level and operational level to drive and support business results.
  • Commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation.
What We Offer

Vontier is committed to providing a dynamic and supportive work environment that fosters growth and development. As a Client Relationship Manager, you will have the opportunity to work with a talented team and contribute to the company's success.

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