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Key Account Manager – UK Retail

3 months ago

London, Greater London, United Kingdom The Digital Recruitment Company Full time

Account Manager – UK Healthcare

Job Type: Permanent

Location: London Hybrid

Salary: £50,000 DOE + OTE of £20k - £30K Uncapped

Consultant: Mags Rendle

Excellent career opportunity

The Organisation

TDRC are excited to be working with a global leader in security evidence management software. Their systems play a crucial role in the private security sector as well as within healthcare, retail and within sport.

They are supplying and supporting cameras and software to clients in 40+ countries and have offices in the UK, USA and Hong Kong with their international activities growing rapidly.

In this rapidly expanding market, they have sold equipment to the majority of Police Forces in the UK as well as many local authorities and private organisations. It's an exciting time to be joining this firm as they continue to lead the world in the development and application of their technology.

The Role

The purpose of the Account Manager role is to:

· Drive revenue from existing Healthcare customers within the UK

· Identify and develop refresh opportunities with existing customers

· Utilise existing relationships to expand customer base

· Manage the onboarding of new customers from proof of concept through to full adoption.

Day-to-day

Account Management

  • Act as a trusted advisor to existing customers, guiding them through their adoption journey.
  • Manage relationships with key accounts to discuss current deployment, aims and
  • Objectives.
  • Manage the onboarding process, as required.
  • Proactively identify any additional use case opportunities within the customer base.
  • Collate information on any additional or new requirements and feedback to the development team.
  • Arrange and attend meetings with all relevant customer stakeholders and internal Technical Account Manager, as required.

Business Development

  • Identify refresh opportunities with customers and build relationships to secure continuity of existing business .

· Monitor contractual extension opportunities and take appropriate action to secure continuity of existing business.

Sales Reporting

  • Maintain Salesforce and provide accurate management information, to assist with forecasting.
  • Ensure Head of Sales is aware of products required to meet demand.

Product and Customer Knowledge

  • Work closely with internal colleagues to ensure up to date product knowledge and awareness of ongoing product developments.
  • Build understanding of customer challenges, needs, and issues.
  • Provide feedback from customers to appropriate internal teams.

Industry Knowledge and Awareness

  • Provide data and information, relating to technology needs and/or services to the business, as these are identified.
  • Attend trade shows as required.
  • Keep abreast of market trends and competitor activity.

Essential

  • Three years' experience in solution selling environment
  • Well-developed selling skills including objection handling and closing
  • Experience engaging with stakeholders at all levels
  • Ability to travel
  • Full clean driving licence

Desirable

  • Body worn video experience
  • Knowledge of Salesforce
  • Business development experience
  • Experience selling to the healthcare industry

Your Personal Skills and Attributes

  • Proven ability to build effective working relationships
  • Ability to interpret customer need and articulate bespoke product solutions to meet those needs
  • Well-developed communication skills – verbal and written
  • Driven and self-motivated
  • Ability to plan and organise
  • Ability to juggle requirements and prioritise
  • Work well as part of a team

Benefits

· 25 – Holiday + holiday purchase scheme

· Lovely working environment – Great location and welcoming staff.

  • Private Medical Insurance: Your health matters, and we've got you covered.
  • Birthday Off: Celebrate your day your way – it's on us.
  • Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday.
  • Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family.
  • Time for You: We value your personal time. That's why we aim to finish work at 2pm on Fridays.
  • Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home.

· Pension: Plan for tomorrow with our pension scheme via NEST

· Shopping discounts

Why apply

This isn't just about taking on a job—it's about being part of a family that champions change. This company combine their passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you'll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, they ensure that while you're taking care of our mission, they will be taking care of you.

Apply below And Mags will be in touch to discuss the role further.

The Digital Recruitment Company is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.

To apply for this role please contact us at:

Mags Rendle