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Waiting List Officer
3 months ago
As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.
This post is varied and includes contact with patients and many Health Care Professionals.
We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.
We are looking for someone educated to a minimum of GCSE standard or with equivalent relevant experience, with a minimum of one year experience working in a patient/customer focused environment.
- To take a lead role in managing the waiting list of a group of consultants. This will involve cross covering and supporting other specialities when required to support the team and services.
- Monitor the waiting list and work list daily to ensure Government Access Targets are not breached.
- To coordinate admission and associated preoperative assessment clinics.
- To act as a named contact point, liaising with patients and relatives, as well as medical representatives.
- To deal with enquiries from all service users in a helpful, courteous, and diplomatic manner.
- To ensure that patient confidentiality is always maintained.
- To ensure compliance with a range of Trust policies, i.e., Health & Safety, Infection Control Data Protection.
- To provide advice to patients in matters relating to admission (preand postoperative guidance etc.) and about their position on the waiting list.
- To assist in the training of new members of staff in the department, as required.
Stockport NHS Foundation Trust provides hospital services for children and adults across Stockport and the High Peak, as well as community health services for Stockport, Tameside and Glossop.
Stepping Hill Hospital treats over 500,000 patients per year and community health services are run across 24 sites in Stockport and 17 sites in Tameside and Glossop.
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you'll see in yourself.
Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff.
In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focussed workforce.
We are constantly improving how we work with staff and this is reflected in the awards we have been awarded, which can be viewed on our website.
They will be the main point of contact for patients and healthcare professionals involved in the patients care.
Please see the job description and person specification to see if you are the person we are looking for
