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Customer Experience Executive

3 months ago

Stockport, Stockport, United Kingdom LSH Auto UK Ltd Full time

We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Monday - Saturday on a rota basis

Salary £22,713

Bonus earnings potential £31,113

Benefits:

Colleague Referral Scheme (£500 - £1000)

  • A range of Mercedes Benz training and leadership programmes
  • Platinum Plus Rewards Scheme
  • Colleague Car Purchase Scheme
  • Eye care Vouchers
  • Life Assurance (4 x annual salary)
  • 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support
  • Company Pension
  • On site gym
We are looking for a highly motivated individual with drive to succeed.

You will be:

  • Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer's expectations wherever possible.
  • Working to individual and team KPI's
  • Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
  • Responding to all customer contacts in a friendly and timely manner and record all information required to support ongoing customer relationship management.
  • Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
  • Ensuring that the team maximise all opportunities to up sell specified products e.g. Service Care
  • Adhering to polices and procedures.

You must have:

  • Customer service experience
  • Service booking/reception experience
  • Desire to succeed
  • Excellent sales skills
  • PC literate
  • Problem solving abilities
  • The drive to build customer rapport
  • Ability to handle pressure working in a busy call centre environment
Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY

Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Life insurance
  • Onsite gym
  • Referral programme

Schedule:

  • Every weekend
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (required)

Work Location:
In person