Telephone Collections Agent
1 week ago
As a long running business, MIL Collections has gained a positive reputation for being a progressive and ambitious work place.
We are seeking a motivated and inspired individual to join our expanding team. Do you have what it takes to remain objective during difficult conversations, and focused on the end goal?
As a 'Trainee Collections Agent' you will communicate with our clients' customers in order to agree outstanding resolutions to their arrears.
Full training is provided, consisting of up to 12 weeks in our dedicated development team.
Here you will be trained how to speak with control and direction, and with an empathetic approach towards our customers.
To uphold our clients reputation and brand throughout our customers journey. Ensuring that you meet and exceed our regulation and compliance standards.A competitive starting rate of £10ph and uncapped commission. Once basic training is complete the rate will move to £11ph with an additional increase to the commission rate.
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Responsibilities_
- Contact customers with outstanding arrears and negotiate payment terms and schedules.
- Manage own portfolio of customer accounts.
- Strict adherence to compliance and core standards of our clients and regulators.
- Work towards and exceed weekly targets to gain commission.
- Operate independently in a team environment.
- Attend educational programs and training sessions for professional growth and personal development, including updates to industry regulations and company policies.
Person Specification_
- Demonstrated skills in negotiating and resolving conflict.
- A positive outlook when dealing with a difficult situation.
- Drive to meet weekly sales goals.
- Ability to speak persuasively and give clear transparent information.
- Telephone experience preferred but not essential, as full training will be provided.
- Accurate data entry skills.
- Basic level of IT skills required.
Pay and Rewards_
- Wage whilst training
£10ph, moving up to
£11ph once complete weeks). - Significant opportunity to increase your base rate up to
£17ph. - Competitive commission based reward structure in addition to salary.
OTE £45,000+.
All expenses paid company events such as a yearly holiday and other all-expenses paid recreational trips.
- Regular adhoc incentives alongside commission structure.
3rd party training courses.
- Working hours will be Monday to Friday 09:00 17:30 and 1 in 3 Saturdays worked 09:00 13:00.
Job Types:
Full-time, Permanent
Salary:
£10.00-£25.00 per hour
Benefits:
- Company events
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus
Work Location:
One location
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