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Telephone Collections Agent

3 months ago

Truro, Cornwall, United Kingdom Acorn Recruitment Limited Full time
Do you have what it takes to remain objective and focused on the end goal during difficult conversations? Do you have a positive mindset and determination to exceed set targets? If this describes you, we'd love to hear from you

Acorn Recruitment is currently seeking a Telephone Collections Agent on behalf of our client in Truro, Cornwall.


In your role as Trainee Collections Agent, you will communicate with our clients' customers to agree outstanding resolutions to their arrears.

You will be responsible for a portfolio of accounts which will be worked effectively.

Full training is provided, consisting of up to 12 weeks in our dedicated development team.

Here you will be trained how to speak with control and direction, and with an empathetic approach towards our customers.

A competitive starting rate of £10ph and uncapped commission. Once basic training is complete the rate will move to £11ph with an additional increase to the commission rate.

Responsibilities:

  • Contact customers with outstanding arrears and negotiate payment terms and schedules
  • Manage own portfolio of customer accounts
  • Strict adherence to compliance and core standards of our clients and regulators
  • Work towards and exceed weekly targets to gain commission
  • Operate independently in a team environment
  • Attend educational programs and training sessions for professional growth and personal development, including updates to industry regulations and company policies

Person Specification:

  • Demonstrated skills in negotiating and resolving conflict
  • A positive outlook when dealing with a difficult situation
  • Drive to meet weekly sales goals
  • Ability to speak persuasively and give clear transparent information
  • Telephone experience preferred but not essential, as full training will be provided
  • Accurate data entry skills
  • Basic level of IT skills required

Pay and Rewards:

  • Wage whilst training £10ph, moving up to £11ph once complete weeks)
  • Significant opportunity to increase your base rate up to £17ph
  • Competitive commissionbased reward structure in addition to salary. OTE £45,000+
  • All expenses paid company events such as a yearly holiday and other allexpenses paid recreational trips
  • Regular adhoc incentives alongside commission structure
  • 3rd party training courses
  • Working hours will be Monday to Friday 09:00 17:30 and 1 in 3 Saturdays worked 09:00 13:00
Acorn Recruitment acts as an employment agency for permanent recruitment.