Telephone Collections Agent

5 months ago


Truro, United Kingdom MIL Collections Limited Full time

MIL Collections is a lively and vibrant office based in the heart of Truro, known as a progressive and positive workplace.

We are searching for a confident and motivated individual to join our bustling call centre. Do you have what it takes to remain calm and driven during difficult conversations?

As a member of our expanding team you will communicate via telephone to our clients’ customers in order to agree outstanding arrears. You will be responsible for a diary of accounts which will be worked effectively daily.

Full training is provided, consisting of up to 12 weeks in our dedicated development team. You will learn to talk with control and direction, whilst holding an empathetic approach to debtors.

**Starting Salary at £12.50ph**
- Contact customers with outstanding arrears and negotiate payment terms and schedules.
- Manage a portfolio of accounts.
- Strict adherence to compliance, GDPR and core standards of our clientele.
- Work towards and exceed weekly targets to gain commission.
- Operate both independently and in a team environment.
- Attend in house training and educational programmes for professional growth, resulting in personal development.
- **Employer Desires**_
- Demonstrated skills in negotiating and resolving conflict.
- A positive outlook when dealing with difficult conversations.
- Drive to meet weekly and monthly sales targets.
- Ability and confidence to liaise and give transparent and clear information.
- Accurate data entry skills.
- Basic level of IT skills requires.
- Telephone experience is preferred but no essential.
- **Pay and Benefits**_
- **£12.50Phr Starting Rate**:

- Significant opportunities to **increase your hourly rate up to £25.**:

- Competitive commission-based reward structure in addition to salary.
- **(OTE £45,000+)**:

- An ability to grow within a quickly expanding business.
- **All expenses paid** company events, AGM and other all-expenses paid trips.
- Regular incentives and rewards.
- 3rd party training courses.

Working hours: Monday-Friday 9AM to 5:30PM. Saturday (1 in3) 9AM to 1PM.

**Job Types**: Full-time, Permanent

**Salary**: From £25,200.00 per year

**Benefits**:

- Company events
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- Telephone/Sales: 1 year (preferred)

Work Location: In person



  • Truro, United Kingdom MIL Collections Limited Full time

    MIL Collections is a lively and vibrant office based in the heart of Truro, known as a progressive and positive workplace. We are searching for a confident and motivated individual to join our bustling call centre. Do you have what it takes to remain calm and driven during difficult conversations? As a member of our expanding team you will communicate via...


  • Truro, United Kingdom MIL Collections Limited Full time

    MIL Collections is a lively and vibrant office based in the heart of Truro, known as a progressive and positive workplace. We are searching for a confident and motivated individual to join our bustling call centre. Do you have what it takes to remain calm and driven during difficult conversations? As a member of our expanding team you will communicate via...


  • Truro, United Kingdom MIL Collections Limited Full time

    MIL Collections is a lively and vibrant office based in the heart of Truro, known as a progressive and positive workplace who rely on hard work. As a member of our expanding team you will communicate via telephone to commercial and consumer customers to recover and collect outstanding arrears prior to litigation. You will be assigned as an account manager...


  • Truro, Cornwall, United Kingdom Berry Recruitment Full time

    Collection Account Manager OpportunityWe are seeking a skilled Collection Account Manager to join our team in Truro. If you have a background in Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, or Complaint Handling, we encourage you to apply.This role involves contacting customers who have fallen into arrears with their...


  • Truro, Cornwall, United Kingdom Berry Recruitment Full time

    Collection Account Manager OpportunityWe are seeking a skilled Collection Account Manager to join our team in Truro. If you have a background in Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, or Complaint Handling, we encourage you to apply.This role involves contacting customers who have fallen into arrears with their...


  • Truro, United Kingdom CV-Library Full time

    If you are from a Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, Complaint Handling background we would love to hear from you as you may have the transferable skills we are looking for! We are looking for a number of Collection Account Managers to joining a friendly team in the heart of Truro to work with some new...


  • Truro, Cornwall, United Kingdom Berry Recruitment Full time €15

    If you are from a Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, Complaint Handling background we would love to hear from you as you may have the transferable skills we are looking for! We are looking for a number of Collection Account Managers to joining a friendly team in the heart of Truro to work with some new...


  • Truro, Cornwall, United Kingdom Berry Recruitment Full time €15

    If you are from a Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, Complaint Handling background we would love to hear from you as you may have the transferable skills we are looking for! We are looking for a number of Collection Account Managers to joining a friendly team in the heart of Truro to work with some new...

  • Fulfilment Agent

    1 week ago


    Truro, United Kingdom CV-Library Full time

    Fulfilment agent Location: Truro TR1 2ST Pay rate: £12.00 Shift times : Monday - Friday (Apply online only) Are you seeking a new opportunity? Join our client's team; Perks: Free on-site parking, provided PPE, comprehensive training. Career Development: Access to Manpower 'MyPath' for online courses. Responsibilities: Delivering...

  • Estate Agent

    5 months ago


    Truro, United Kingdom Lodge & Thomas Full time

    Lodge & Thomas are offering an Estate Agency opportunity for a person to join our busy office in Truro, which specialises in town & country homes, farms and land throughout Cornwall. Our Estate Agency department forms an important division of Lodge & Thomas, which is a long-established and diverse firm. **The successful applicant will be mainly office...


  • Truro, Cornwall, United Kingdom Berry Recruitment Full time

    We are seeking a skilled Collection Account Manager to join our team in Truro. As a Collection Account Manager, you will be responsible for contacting customers who have fallen into arrears with their clients to collect payments over the phone and work with them to negotiate repayment plans.Our ideal candidate will have excellent telephone manner and be able...


  • Truro, Cornwall, United Kingdom Berry Recruitment Full time

    Collection Account Manager OpportunityWe are seeking a skilled Collection Account Manager to join our team at Berry Recruitment in Truro. As a Collection Account Manager, you will be responsible for contacting customers who have fallen into arrears with their clients to collect payments over the phone and working with them to negotiate repayment plans. Key...


  • Truro, Cornwall, United Kingdom Berry Recruitment Full time

    Role Overview: We are seeking a highly skilled Collection Account Manager to join our team at Berry Recruitment. The ideal candidate will have a strong background in customer service, sales, or a related field and be able to provide exceptional telephone service to our clients.Key Responsibilities:Contacting customers who have fallen into arrears with their...


  • Truro, Cornwall, United Kingdom cv-library.co - Jobboard Full time

    Collection Account ManagerWe are seeking a skilled Collection Account Manager to join our team in Truro. As a Collection Account Manager, you will be responsible for contacting customers who have fallen into arrears with their clients to collect payments over the phone and work with them to negotiate repayment plans.Key Responsibilities:Contacting customers...


  • Truro, Cornwall, United Kingdom cv-library.co - Jobboard Full time

    Collection Account ManagerWe are seeking a skilled Collection Account Manager to join our team in Truro. As a Collection Account Manager, you will be responsible for contacting customers who have fallen into arrears with their clients to collect payments over the phone and work with them to negotiate repayment plans.Key Responsibilities:Contacting customers...

  • Account Manager

    3 weeks ago


    Truro, Cornwall, United Kingdom cv-library.co - Jobboard Full time

    Collection Account Manager OpportunityWe are seeking a skilled Collection Account Manager to join our team in Truro. As a key member of our team, you will be responsible for contacting customers who have fallen into arrears with their clients to collect payments over the phone and negotiate repayment plans.Key Responsibilities:Contacting customers to collect...


  • Truro, Cornwall, United Kingdom Thrifty Car & Van Rental Full time

    {"h1": "Job Title: Driver", "p": "As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Thrifty\u2019s management processes.", "ul": [{"li": "Deliver and collect vehicles from various locations"},...


  • Truro, Cornwall, United Kingdom fish4.co - Jobboard Full time

    We are seeking a skilled Business Development Representative to join our team in Truro. As a Business Development Representative, you will be responsible for contacting customers who have fallen into arrears with their clients to collect payments over the phone and work with them to negotiate repayment plans.You will have an excellent telephone manner and be...


  • Truro, Cornwall, United Kingdom cv-library.co - Jobboard Full time

    We are seeking a skilled Business Development Representative to join our team in Truro. As a Business Development Representative, you will be responsible for contacting customers who have fallen into arrears with their clients to collect payments over the phone and work with them to negotiate repayment plans.You will have an excellent telephone manner and be...

  • Ward Clerk

    6 months ago


    Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    Provide timely recording of patient movement on the Hospital Patient Administration. System (PAS) to ensure accurate record keeping of all patient activityPerform clerical duties in connection with admission, management and discharge of patients and data collection. Deal with telephone calls and enquiries in a timely manner. Telephone calls will involve...