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Customer Service Consultant
3 months ago
The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us.
Our Customer Service Consultantsactively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality.
At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.
Within this role you will:
- Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
- Play an integral part in customer education around HSBC digital services and fraud awareness
- Identify customers who are in vulnerable situations and determine the best way we can support them
- Help our customers with more complex banking needs to ensure they feel supported in their choices
Requirements:
What do I need to be successful?
- Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
- The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
- Be resilient to a continuous changing environment
Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday)
We are currently recruiting Full and Part Time Customer Service Opportunities across various Branches in our Local Market which include:
- Liverpool Lord Street
- Liverpool Allerton Road
- Liverpool Old Swan
There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer.
As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
We offer an attractive starting salary of £21,299 based on 35 hours per week, plus an annual discretionary performance bonus.
You will also receive:
Over six weeks' holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusiveand diverse environment.
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