Customer Support Apprenticeship
1 week ago
CT Skills is excited to offer an Apprenticeship with a leading UK Health & Safety provider, services delivered through 3 distinct channels: Consulting Services; eLearning & Training; Audits & Assessments.
With experience of recruiting and developing Apprentices (many have now established careers with this company) you are in very safe hands Joining a friendly team and working with some major brands such as BT, ITV, and Kurt Geiger, you will have plenty of opportunities for career growth throughout your time here.
You'll work towards your Level 2 Customer Service Practitioner qualification, have 1-2-1 Monthly Sessions(via Teams)with your Tutor, and spend 6 hours a week on apprenticeship work e.g., assignments, study, training etc.
Day to day, you will:
- Provide customer support for technical and course issues.
- Communicate with clients and users regarding support requests, giving advice to resolve issues.
- Raise cases on Salesforce CRM when escalation is required.
- Manage cases up to the point of resolution.
- Close cases on CRM once complete.
- Customer care calls.
- Operate HubSpot chat function – assisting with user, client, and prospective client enquiries.
- Manage IOSH Working Safely course.
- Obtain candidate scores from Shine.
- Collate candidate details/scores to record/submit on the IOSH portal for issue of certificates and passports.
- Record certificate and passport receipt and dispatch to client.
- Provide customer administration training & ad hoc user training.
- Assist in platform rollout for new customers.
- Assist in user bulk uploads/refresh.
Salary, Hours & Benefits:
- £14,625 per year
- Monday to Friday 9am to 5pm
- Company pension
- 25 days holiday
- Free onsite parking
Desired Qualities, Skills & Knowledge
- Communication, team working & customer care.
- Analytical, logical, problem solving & initiative.
- IT & administrative skills
- Attention to detail, organisation & presentation.
- Creativity, non-judgemental & patience.
Next steps:
If successful, you'll receive a call from our Recruitment Team, be asked to write a supporting statement (this will be added to your CV) and complete an English and Maths assessment.
Eligibility Criteria:
You need GCSE (or equivalent) English & Maths grade 4/C or above and UK Residency (MUST have lived in the UK for 3 years+)
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