Office Administrator

1 week ago

Maidstone, Kent, United Kingdom Royal Care Full time

Essential Skills, Experience & Qualifications

Must have some care experience

  • Have extensive care experience with excellent customer service and people management skills
  • Be commercially aware
  • Have strong influencing skills
  • Be able to demonstrate achievement of business growth targets
  • Have the Ability to build good working relationships
  • Have strong organisation and planning skills
  • Have the drive and motivation to take on a broad role and develop our care services
  • Be able to work well and accurately under pressure whilst to work independently with mínimal supervision
  • Be flexible to meet the demands of the business, including participating in an oncall rota.
  • A well proven training record.
  • Conversant with Care Standards Act, understanding of responsibilities under HSAW Act. Food Hygiene, Infection Control, Risk Assessment, Care Plans and Reviews
  • Computer literate and willing to use IT systems is essential
  • Ability to demonstrate systems monitoring and compliance is essential


Due to the need to support the On-Call function, which may require you to help team members out in the field in emergencies, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.


Principal Duties

  • To promote Royal Care's 'Royal Values' Compassion, Attentiveness, Respect & Dignity and Empowerment.
  • To promote the philosophy of privacy, dignity, independence, choice, rights and fulfilment for all clients within a policy of managed risktaking.
  • Ensure that team members understand and endorse the aims and objectives of Royal Care by guidance, instruction and practice.
  • Responsibility for clear lines of communication, ensuring staff are fully conversant with their duties +/ to include attending regular meetings, promoting an effective 'key carer system, and supervising junior staff members.
  • Identify training needs. Participate in the planning and attendance of inhouse training, including induction training for new staff.
  • Take appropriate action to remedy any unsatisfactory staff performance, recording and reporting any significant action.

Client Responsibilities

  • Promote client wellbeing by monitoring and reevaluating care needs in partnership with the Registered Manager, Multidisciplinary teams, client, their crucial carer and significant others the client may wish to have involved.
  • Assist and support relatives and colleagues by providing care with sensitivity in sickness, death and bereavement.
  • Enable clients to receive as far as possible the range of services available in the community and to participate in social and other activities which will assist them to enjoy the lifestyle of their choice.

Management Responsibilities

  • Manage all day to day aspects of the office under the supervision of the Registered Manager and Director.
  • Contribute to the smooth running of the Service by providing support, leadership and supervision to all team members.
  • Coordinate the team and recruit appropriately for the hours in.
  • Delegate clearly and appropriately, adopting the principles of safe practice and assessing competence
  • Understand fire procedures at Royal Care.
  • Understand the employer/employee requirements of Health and Safety legislation and support management and the designated Health and Safety Officer in ensuring compliance and training updates. Ensure your practice is updated in all mandatory training as set out by management.
  • Understand Infection Control Policy and support management and the designated Infection Control Link Person in ensuring compliance.
  • Understand the requirements of good housekeeping and report concerns through the appropriate channels.
  • Support colleagues in providing good home care procedures, including continence management and sensitive and appropriate support of incontinence, in line with Royal Care policies.
  • Refer concerns and difficulties to the Registered Manager/Director as appropriate. Brief more generally as requested.
  • Promote good relations with relatives, carers and all those with whom you work.
  • Ensure that any compliments and examples of good practice are recognised and shared appropriately.
  • Report any damage to buildings and equipment.
  • Attend all mandatory and priority training
  • Personally, uphold Royal Care standards, Royal Values and code of ethics.
  • Identify any personal unmet learning needs and seek to meet them.
  • Contribute to recruitment & induction programme for new staff.
  • Complete direct observation of staff.
  • Assist with the undertaking of Audits outlined by the management team.
  • Undertake and gather client surveys and satisfaction questionaries.'
  • Assist with the completion of staff competencies and sign off.
  • Cover care calls as and when required and participate in the on calls rota as required.
  • Any other duties within the scope of the post.

General Requirements

  • Take Responsibility for

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