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Interim Corporate IT Manager

3 months ago

Brentford, Greater London, United Kingdom First Rate Exchange Services Full time

About the job

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.

First Rate is the UK's largest supplier of foreign currency and a top 5 currency wholesaler globally. We are one of the foremost foreign exchange (FX) experts in the industry, with a multi-billion pound wholesale business and over 20 years' trusted experience providing tailor-made travel money solutions for companies in the finance, travel and retail sectors.

At First Rate, you'll be part of a major worldwide currency operation where billions of pounds change hands every year. Now is an exciting time to join us as we are growing and expanding through new products, markets and partnerships.

The Role

To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the back end systems. To be the principal SME on the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down.

Governance

  • Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to.
  • Ensure ticket quality controls are maintained.
  • Ensure relevant processes following Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured.

Reporting

  • Provide adhoc reporting requests for Incidents and Problem tickets.
  • Create new and produce existing reporting from TOPdesk on Incidents and Problems.
  • Service Management
  • Act as an Incident Manager for incidents that occur during the working day and out of hours, complete follow-on actions, such as conducting Major Incident Reviews and client Incident Reports.
  • Ensure that purchase orders are raised correctly for BAU IT Spend
  • Ensure that service reviews are attended with internal departments

The ideal candidate will have experience with

  • desk and desktop support Management
  • Incident Problem and Change Management
  • eye for detail and a passion for service
  • user support, laptop builds, access management.
  • alerting
  • Microsoft, AD, intune, mobile device management, laptops and standard apps
  • or Power BI report writing

We offer a successful, dynamic and supportive environment where people with talent and dedication can learn, grow and thrive at every level.

Diversity Statement

First Rate is committed to eliminating discrimination and encouraging diversity in its workforce. We aim to create a culture that respects and values each other's differences, that promotes dignity, equity and diversity and that encourages individuals to develop and maximise their true potential.