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Front of House Coordinator, 12-month FTC

3 months ago

Edinburgh, Edinburgh, United Kingdom Dentsu Full time

Job Title:
Front of House Coordinator, 12-month FTC

Job Description:

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Purpose of the Role

We are looking for someone special to become a vital part of our small Front of House (FOH) team supporting and enhancing the client experience at our prestigious and quaint Norloch House office located in the centre of Edinburgh - a stone's throw away from the famous Edinburgh Castle.

As a FOH coordinator, you are the face and voice of our business playing an integral role in ensuring that our employees and visitors are looked after pleasantly and efficiently, experiencing an exceptional 5-star service every time.

Key Responsibilities

  • Supporting the business to ensure a smooth and efficient client journey from arrival, during their visit and through to their departure.
  • Taking responsibility for the presentation of Front of House facilities and services, liaising with the office manager to ensure our services are of a suitable standard and looking for improvements in how we work.
  • Managing client visits and meeting room bookings to minimise client conflict and working with stakeholders to ensure meeting rooms and facilities are presentable and in working order for the client requirement.
  • Working with internal stakeholders to ensure client needs and requests are met when necessary.
  • To act as an extension of the Central Facilities function ensuring policies and procedures are followed to provide a safe and secure working environment for our people and our visitors.
  • Order and maintain stock levels of office stationery and kitchen supplies.
  • Representing the business as a First Aider and/or a Fire Marshall.
  • To update the office on any upcoming events, or maintenance happening in the office.
  • To work with office manager to raise purchase orders, manage expenditure and agreed budgets in line with Dentsu procedures & KPI's ensuring value for money and high levels of efficiency at all times.

Qualifications + Skills

  • A background in front of house, reception, hospitality, concierge services from either a corporate, luxury hotel, high end retail or similar background.
  • Exceptional administrative and communication skills, with a high attention to detail.
  • Confident with IT and a good understanding of Outlook.
  • Previous knowledge and use of Condeco or equivalent room/desk booking system.
  • Previous knowledge and use of Coupa or equivalent finance system.
  • Enthusiasm for working with people and a flexible approach to work.

What we offer

  • This is a fixed term role for 12 months, based on site 5 days a week.
  • As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:
Edinburgh

Brand:
Dentsu

Time Type:
Full time

Contract Type:
Fixed Term Contract (Fixed Term)

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