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Front of House Team Lead

2 months ago

Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time
Job Description

Job Title: Front of House Team Lead

Job Summary:

We are seeking a highly motivated and experienced Front of House Team Lead to join our team at German Doner Kebab. As a Front of House Team Lead, you will be responsible for leading our Front of House team to deliver exceptional customer service and ensure a seamless dining experience for our guests.

Key Responsibilities:

  • Lead Operations Excellence:
    • Oversee and manage the Front of House area at a German Doner Kebab Restaurant
    • Ensure guest service meets company standards and strong customer satisfaction is maintained
    • Respond efficiently to Guest complaints and takes appropriate action to solve the problem
    • Enforce and ensures the best quality of products possible is served
    • Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
    • Trains and directs team members through strong well organised training to ensure great guest service
    • Appraise personnel's performance and provide feedback to keep the team motivated and productive
    • Maintain Stock inventory for Front of House and analyse consumption
    • Monitors and ensures compliance with food safety and health & safety rules and regulations
    • Successfully promote and publicize the GDK brand
    • Nurture a positive working environment and leads by example
    • Monitor Front of House operations and initiate corrective actions
    • To be duty manager on rotation basis
    • Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
    • Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
    • To ensure the Front of House is operating according to GDK guidelines
    • Address the root cause of Front of House related Guest complaints and take action to resolve the problem
    • Ensuring that all employees at the Front of House adhere to the company uniform standards
    • Meeting and greeting guests and organising table reservations
    • Organising and supervising the shifts of dining and counterstaff
    • Maintaining high standards of quality control, hygiene, and health and safety
    • Preparing cash drawers and providing petty cash as required
    • Helping in any position of the Front of House when circumstances dictate
    • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
    • At the end of each shift complete all necessary daily reports
    • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
    • To perform any other duties as designated by Operations Manager due to business demands
    • Working with General Store Manager to coordinate all aspects of the Front of House
    • To monitor the stock storage areas and Front of House neat and clean at all times
    • To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
    • To fill out daily paperwork
    • To meet and greet all customers where possible and role model exceptional guest care
    • To lead and comply with maintaining high standards of guest care
    • To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
    • Ensure GDK Front of House team are always well groomed and smart ready for work
    • At all times promote and follow legal responsibilities and requirements associated with the business
    • Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance
  • Business Relationships Within The Restaurant:
    • Store team Colleagues
    • Restaurant Management Team
    • Guests / Delivery drivers
    • GDK personnel
    • Restaurant Franchisee

Qualifications:

A qualified candidate for the position of a Front of House Team Lead should have outstanding interactive and communication skills and possess the enthusiasm to work with colleague and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  • Proven working experience as Supervisor/Duty Manager within the Food Industry
  • Demonstrated experience in guest service management
  • Extensive guest care knowledge
  • Proficiency in English
  • Computer literacy and familiarity with POS systems
  • Strong leadership, motivational and people skills
  • Financial management skills