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Operations Coordinator

3 months ago

Edinburgh, Edinburgh, United Kingdom Joivy Full time

ALTIDO by Joivy


ALTIDO by Joivy is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels.

Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance

their real estate assets:
property management, asset management, and marketing strategy.

Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

  • DoveVivo: European platform for residential property management
  • ALTIDO: European platform specialized in short term rentals
  • Chez-Nestor: pioneering coliving company in France
  • Dove

Vivo Campus:
the leading company in student housing in Italy

  • Rinnow: a specialist in Home Renovation and turnkey furniture sales
  • Open Hub: coworking space and community hub in the heart of Milan

ROLE & TEAM


We are currently looking for an
Operations Coordinator who will lead and manage our clients relations, portfolio & properties and market engagement in Edinburgh.


Here below are some examples of your core activities:

  • Working with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly
  • Working with the Guest Relations team to ensure guests have the best experience possible from checkin to checkout
  • Working with the Maintenance team to report, schedule, and monitor repairs and renovations
  • Carrying out property inspections
  • Attend onboarding visits and carry out ontheground works required to set up properties
  • Completing inventories, checkouts, and inspections of longterm rentals
  • Conducting meet and greets and coordinating guest checkins/outs
  • Maintaining guides and manuals for properties
  • Maintaining the office, controlling stock and supplies, and light reception work
  • Other adhoc work throughout the Edinburgh operation as required

What you'll need to be successful in this role if you have

  • High level of organisation
  • Ability to collaborate with different teams within the organization to service your clients to a high standard
  • Highly skilled communicator
  • A confident decisionmaker and quick problemsolver
  • Customer service experience preferred
  • Ideally, have some maintenance and property knowledge
  • Enthusiastic approach to a varied workday
  • Confident and highly professional attitude toward guests, clients, and service providers
  • Comfortable working within our office and independently in properties across Edinburgh
  • Competent level of IT proficiency

In Joivy we are:

  • Communicative and social we're a friendly bunch and great communication is the key to be successful in the role;
  • Dedicated to continual improvement we're eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
  • Collaborative and helpful we go much further when we help each other improve whenever and however we can;
  • Problemsolver by nature we have loads of interesting challenges in our Joivy Space which require some creative thinking;
  • Proactive at heart we work in a fastpaced environment, and we need to be selfinitiated and futureoriented to eventually adapt to an everchanging scenario.
  • Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria_