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Senior Customer Experience Consultant
4 months ago
Publication Date:
Mar 21, 2023
Ref
No:
468717
Location:London, GB, WC1V 6EA
The opportunity
Grow your career with a global leader in Digital Transformation Consulting as a Senior Customer Experience Consultant
at Atos. We offer engaging opportunities, inspiring leadership and a flexible culture enabling you to flourish.
Individuality is our strength - for our people and our clients
- In Atos we know the foundation of a high performing business is its people. We thrive on difference in an environment where our people can bring their authentic self to the workplace. We believe in everyone having a voice and access to opportunities to grow and develop in the direction which best suits them. We are a diverse range of 'real' people with deep expertise working together to innovate and create impressive solutions that delight our clients.
About Atos's Digital Transformation Consulting practice (DTC) - As a member of DTC, you will operate within a fastpaced Consulting environment, comprised of more than 850 diverse experts worldwide. Our teams work on challenging digital projects that deliver creative and innovative solutions across multiple industries and sectors.
- We deliver results for our clients by exploiting digital opportunities, ethically. Year on year we have delivered multiple awardwinning projects recognised by the UK Management Consultancies Association. Our work is centred on corporate social responsibility, to ensure that what we deliver enables our clients and members of society to live, work and develop sustainably, in a safe and secure information space.
What we offer - With this role you will join the Digital Strategy, Insight & Experience practice within the DTC team.
discovery, experience strategy & design, concept development, product management and experience measurement.
About the role
- We are looking for an individual who brings the ability to engage with the business to gain a deep understanding of business, customer and organisational needs to codesign innovative solutions that deliver against key strategic objectives
Required skills and experience - 5 years of experience in Customer Experience or Digital Transformation, understanding user needs and then developing solutions, products and services to meet these and link to broader outcomes
- Familiar with Service Design, Design Thinking, Human Centred Design or similar techniques
- Familiar with the endtoend design lifecycle (discovery, experience strategy & design, concept development, product management and experience measurement)
- Experience undertaking quantitative and qualitative research
- Ability to build relationships with client partners and users
- Strong workshop design, stakeholder meeting and facilitation skills
Desired skills and experience
- Understanding or previous experience using Government Digital Service (GDS)
- Previous experience completing Service Design
- Previous experience undertaking user research
- Here at Atos, we want all of our employees to feel valued, appreciated, and free to be themselves at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.**Choose your future. Choose Atos.
