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Senior ServiceNow Technical Consultant

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
Job Description

Direct Applicants Only

Thriving in the digital economy requires more than just a great idea – it demands seamless workflows, crisp processes, and exceptional customer experiences. As a Senior Technical Consultant at Konversational, you'll lead the technical implementation of ServiceNow in a consulting environment, driving success for our clients.

Konversational is a boutique consultancy that delivers unparalleled customer experience expertise, helping brands accelerate their digital transformation through the ServiceNow platform.

About You:

  • You have a proven track record of implementing ServiceNow projects.

Your Key Responsibilities:

  • Setup, develop, configure, test, and manage all technical assets of ServiceNow implementations according to customer project plans and program requirements.
  • Develop extensive technical product expertise on ServiceNow solutions and capabilities, serving as a Subject Matter Expert (SME) on all ServiceNow technical solutions.

What We're Looking For:

  • Proficient understanding of ServiceNow's Customer Service Management (CSM) products and services, as well as digital technologies.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience working in Agile/Scrum environments.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.

Life at Konversational

We're a rapidly scaling boutique consultancy offering the chance to work alongside top-tier colleagues and push your limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and beyond.