Housing Concierge Officer

1 week ago

Wembley, United Kingdom 4Social Work and Public Sector Staffing Full time
4Recruitment Services are seeking a Housing Concierge Officer to assist our client based in Wembley

A Concierge Officer is required to work within a mixed tenure scheme. This position is primarily customer focused, meet and greet all visitors to reception with a helpful attitude. A background in working at a residential development or other front of house roles is highly desirable.

DUTIES AND RESPONSIBILITIES INCLUDE:

  • Service to residents is of the upmost importance at this development. The Concierge Officer is to meet and greet residents and visitors, answer enquiries by telephone or callers to the desk.
  • Assist residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
  • The Concierge Officer must ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times.
  • Ensure effective security of residents and the building at all times including manning any CCTV, undertaking patrols of the development and aid the smooth running of car parking facilities.
  • Programming and issuing of access control fobs and handling payments from residents.
  • The Concierge should check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour to the Neighbourhood Services Manager or Senior Manager.
  • Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
  • Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. The Concierge Officer should notify residents of any deliveries to arrange collection from the front desk.

ESSENTIAL REQUIREMENTS:

  • Experience of providing a residential concierge service or other similar front of house roles.
  • Experience of providing excellent customer services
  • Able to complete basic paperwork e.g. incident logs.
  • Able to work with little supervision sometimes in pressurised situations.
  • Ability to deal with people with tact and diplomacy with confidence especially in difficult or challenging situations.
  • An understanding of basic building maintenance issues to ensure accurate reporting of repair defects.

What we offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
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