Concierge

0008 83D5/1_1707818210 Posted: 13/02/2024
- £12.81 - £13.81 per hour
- Wembley, London
- TEMPORARY

Monday-Friday
Temporary Position
Wembley Based
Must have previous concierge experience

This position is primarily customer focused, meet and greet all visitors to reception with a helpful attitude. A background in working at a residential development or other front of house roles is highly desirable.

**Key Responsibilities -**:

- Service to residents is of the up most importance at this development. The Concierge Officer is to meet and greet residents and visitors, answer enquiries by telephone or callers to the desk.
- Assist residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- The Concierge Officer must ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times.
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
- Ensure effective security of residents and the building at all times including manning any CCTV, undertaking patrols of the development and aid the smooth running of car parking facilities.
- Programming and issuing of access control fobs and handling payments from residents.
- The Concierge should check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour to the Neighbourhood Services Manager or Senior Manager on call, calling the Police if necessary and gathering of evidence e.g. CCTV.
- Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.