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Customer Engagement Manager
3 months ago
We're in search of a Customer Engagement Manager to be part of our Roofing Team at a Field-Based location.
About Roofing
Our flat roofing systems and products are designed to shield buildings from various weather conditions. Sika's roofing systems like Sarnafil, Sikaplan, Sikalastic, and SikaShield are known for their durability and sustainability.
Purpose of the Role
TM Roofing is on a growth journey with a bold 5-year plan. This role plays a pivotal part in enhancing customer experience to support that growth. It involves driving digital platform usage for internal and external stakeholders, aiming for continuous improvement in all customer interactions.
What's In it for You?
The Opportunity:
- Drive successful use of SFDC within TM Roofing - Responsible for sales team onboarding, performance monitoring, and process enhancement.
- Enhance customer experience by developing a strategic vision and action, driving customer feedback mechanisms, and improving overall customer experience.
- Lead the charge in monitoring performance across various sectors we operate in, utilizing your expertise.
The Rewards:
You'll receive a competitive salary and a range of great benefits:
- Company Car Fleet or Car Cash Allowance
- Holiday entitlement
- Company pension contribution
- Private healthcare
- Group life cover
- Maternity and paternity pay
- Staff discount platform & Cycle to Work scheme
- Service Awards
- Selected discounted Sika products
The Support:
Sika values trustful and respectful working relationships, welcoming ideas and encouraging development. You'll work within a small team and collaborate with a diverse Roofing team across the UK and globally.
The Skills:
Opportunity for continuous professional and personal development, with a focus on enhancing customer experience. Ideal candidate will have strong analytical skills and be customer-driven.
The Future:
Possibility for advancement within a global company across various business areas.
Qualifications- 2-3 years' experience in a similar role with a business/marketing degree.
- Skilled in using sales/marketing platforms and tracking KPI's.
- IT Literate (Microsoft tools).
- Market and industry knowledge in roofing/construction is a plus.
- Good prioritization and time management skills.
- Excellent communication and presentation skills.
- Strong analytic and reporting abilities.
- Ability to collaborate effectively with personnel at all levels.
Commitment towards Diversity
We encourage applications from all eligible candidates. The Sika salesforce is under-represented by women, and we particularly welcome applications from women looking to join the construction industry.