Customer Service Officer

2 weeks ago


Liverpool, Liverpool, United Kingdom Cobalt Housing Full time

Job title:
Customer Service Officer

Contract: 12 month fixed term contract

Salary:
£26,359.51 per annum

Location:
L11 2SF


Working within a busy team, Customer Service Officer will be responsible for acting as the first point of contact for all customers, providing a high quality of service is delivered at all times and ensuring that all enquiries are dealt with promptly, in line with agreed published standards and targets.

Proficient communication skills are key for this role, as you will also regularly liaise with other departments, contractors and partner agencies as appropriate to resolve enquiries.


To be considered for this role, you will need to have experience of dealing with the public in a service capacity, strong problem-solving skills and ability to work as part of a team.

You should be able to work on your own initiative and will adhere to and promote Cobalt values and behaviours.

The closing date for the position of Customer Service Officer will be Thursday 7th September. Successful applicants should be able to attend an interview week commencing 18th September 2023.

Job Types:
Full-time, Fixed term contract

Salary:
Up to £26,359.51 per year

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Gym membership
  • Health & wellbeing programme
  • Life insurance
  • Sick pay

Schedule:

  • Monday to Friday

Application question(s):

Experience:

  • Customer Support &
Client Services Occupations: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
Hybrid remote in Liverpool, L11 2SF

Application deadline: 07/09/2023

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