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Customer Service Advisor

3 months ago

Liverpool, Liverpool, United Kingdom Purchasing Professionals Full time

One of the UK's leading brands in Liverpool is looking to recruit a Customer Service Advisor to join their growing ecommerce department.

You must have some customer service or sales admin experience, preferably within a retail sector would be desirable.
Get in touch if you feel this role is for you

Responsibilities:

Replying to customers on Amazon Seller Central and other customer portals

Dealing with customer returns - deciding if they are fit for resale

Arranging for collections and sending out replacements

Liaising with QA department highlighting potential product issues

Managing stock levels on various portals e.g. Amazon, Wayfair, Ebay

Sales administration - ensuring all orders are sent through to warehouse and shipping information sent on time

Helping the content team maintain catalogue and feedback quality

Reporting directly to Head of Customer Service and to Head of Digital

Skills Required:
Must have previous Customer Service or Sales Admin experience

Preferably in E-Commerce, would be desirable

Must be willing to work one weekend per month in a rota within the customer service team

Ideally have experience of Amazon Seller Central and other ecommerce portals (desirable)

Must have excellent communication and writing skills

Competent and confident using Microsoft Office particularly Excel - extra training on other systems will be provided

Salary £22k, flexible home working & office, Monday - Friday 8.30am-5pm, 28 days holiday, pension