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Customer Support Advisor
3 months ago
The Role:
- Screen initial calls and determine customer requirements.
- Input details on the system, ask questions to ensure accurate information is obtained from the caller.
- Attempt to resolve customer queries over the phone through the trouble shooting process.
- If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
- Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.
The Person:
- Experience working in a high call volume environment or call centre.
- Ability to work under pressure and handle challenging situations.
- Attention to detail and strong data entry skills.
- Excellent communication and listening skills.
- Overtime 1 in 5 weekends.
- Hybrid working available.
Salary:
£23.5k + monthly bonus & overtime (OTE £26k) + 25 days holiday + Pension + Life Assurance + EAP + other company benefits.
