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Technical Support Advisor

2 months ago

Milton Keynes, Milton Keynes, United Kingdom The ONE Group Ltd Full time
Job Overview

The ONE Group Ltd is seeking a highly skilled Service Support Advisor to join our team. As a Service Support Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our business.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate with customers to provide updates on their requests and resolve any concerns
  • Collaborate with internal teams to ensure seamless service delivery
  • Support with customer complaints and issues
  • Maintain accurate records of customer interactions and updates

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of customer service principles and practices
  • Ability to work collaboratively as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading company in the industry

Working Hours:

  • Monday to Friday, 8:30am to 5:00pm
  • Hybrid working model after probationary period