Account Management Support Executive

2 weeks ago

London, Greater London, United Kingdom Insider Full time

We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.

Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We've unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.

Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue).

Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape:
Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world.

Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact.

Our sales pros are conversation starters, network builders, and noisemakers.

Being a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline.

So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

Job DescriptionOwn a portfolio of existing accounts and take responsibility for their retention and growth.
Identify upsell and cross sell opportunities within existing accounts.
Proactively own renewals in accounts in cooperation with the Customer Success team.
Succeed in a team selling environment for maximum account penetration and coverage.
Consistently forecast monthly and quarterly performance.

Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations.

Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.

Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.

Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

Requirements7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.

Proven track record of using sales & persuasive skills.

You'll need to care for our clients and make sure they feel at home with our products and our around the clock support.

Passion for testing, measuring, and improving outreach and follow up effectiveness.
Strong communication skills in both writing and speaking (English).A strategic thinker with excellent project and time management skills.
Experience negotiating and navigating contracts and legal discussions.

Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts, Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Plus coffee and tea handyWe are all about our culture & building relationships Expect a weekly team event / drinks with Insiders :
)Vitality - covering for your private medical care.a chance to work in an international, diverse, and inclusive environment,access and opportunity to gain a limitless network all over the globe,a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,to be part of an industry that's shaping the future of customer experienceaccess to many hard and soft skills pieces of training to help you improve and challenge yourself,access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for to share your skills through training sessions and workshops if you wish. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn, Instagram, Youtube,and Medium
#

  • Account Manager/Executives

    2 weeks ago

    London, Greater London, United Kingdom Space Executive Full time

    Our client, a very rapidly growing company in the ESG Ratings and Analytics space ($80M in funding and 300 headcount in 6 years on the market) with a strong AI-based solution is seeking a Senior Account Executive in London. The ideal candidate should have strong experience in the ESG space, selling solutions to assets managers, owners and the financial...

  • Account Executive

    2 weeks ago

    London, Greater London, United Kingdom Connect Management Full time

    Job Description Job Title: Account Executive Hours: Full time (09:30-17:30 Monday-Friday with an early finish Friday) Location: North London (office-based role) Connect Management is one of the fastest-growing Talent Agencies in the UK, we are now recruiting for our rapidly growing Influencer Marketing Agency team, looking for an Account Executive. KEY...

  • Accounts Executive

    2 weeks ago

    London, Greater London, United Kingdom De Lacy Executive Full time

    Managing Director - Agricultural and Business Portfolio (UK) Employer De Lacy Executive Location East of England Salary Generous salary + performance bonus + Company Vehicle Closing date 29 May 2024 As part of its succession planning, a leading agricultural business with diverse interests in mixed arable, pig farming and property is seeking an experienced...

  • Account Management Support Executive

    2 weeks ago

    London, Greater London, United Kingdom OPEN Health Group Full time

    Senior Account Executive Reports to Account Director As an Account Executive, will provide support for the day-to-day running of various accounts and be involved at every stage, from pitch to delivery.Acting as point of contact for specified clients and learn to efficiently handle straightforward enquiries, deferring to senior colleagues as appropriate...

  • Property Account Executive

    2 weeks ago

    London, Greater London, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    **Account Executive - Commercial Property / Real EstateSalary depending on experience £85,000 + bonus & benefits**About our Client A leading commercial Insurance Broker with wellestablished clients throughout the UK The business has attracted significant investment recently and have exciting plans for expansion in the short, medium and long term Commercial...

  • Account Management Support Executive

    2 weeks ago

    London, Greater London, United Kingdom InterActiveCorp Full time

    As an Account Executive for Vimeo, you will be responsible for selling the Vimeo Enterprise offering. The Vimeo Account Executive should have strong communication skills and a desire to help customers achieve their business goals. Exceed sales quota targets by selling Vimeo Enterprise ( Work directly with leading brands and media companies to help them...

  • Account Management Support Executive

    2 weeks ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    Our client is a leading print management company that provides impeccable service to all clients and accommodates every marketing need. They are looking for a passionate Account Executive to be based at one of their key retail client's sites. You will be responsible for building and maintaining a strong relationship with the client providing solutions...

  • Account Management Support Executive

    2 weeks ago

    London, Greater London, United Kingdom Consumer Hub Full time

    Job Description Commercial Executive - No1 Asian Sauce Brand - London - Hybrid - £33-38,000Asian Vibes are the sauce your summer menu needs. Chilli oil eggs, bánh tráng nướng (Vietnamese pizza), For our client though, Asian Food isn't a trend, a fad, or a flash in the Wok (see what I did there...).Asian Food, (sauces in particular) are a century-old...

  • Account Management Support Executive

    2 weeks ago

    London, Greater London, United Kingdom Howden Group Full time

    Account Executive Aviation page is loaded Account Executive Aviation Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id R From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Whatever your priorities – work/life balance,...

  • Digital Account Executive

    2 weeks ago

    London, Greater London, United Kingdom Vista Equity Partners Management, LLC Full time

    In this role you will work with mid-Enterprise Accounts (2,000 to 5,000 employees) to help them drive digital transformation projects and introduce operational agility into their processes by leveraging the Quickbase platform. As an Account Executive you will be responsible as identifying and signing net new accounts in your assigned territory, as well as...

  • Strategic Account Executive

    2 weeks ago

    London, Greater London, United Kingdom Vista Equity Partners Management, LLC Full time

    At iCIMS, we are helping our clients to build their winning workforce. Our Strategic Account Executive plays a key role in helping prospects unlock their full potential in their efforts to attract, engage, hire, and advance top talent. As a Strategic Account Executive, you will be provided with the industry's leading tools and training to help you develop...

  • Account Executive, Enterprise

    2 weeks ago

    London, Greater London, United Kingdom Vista Equity Partners Management, LLC Full time

    In this role you will work with mid-Enterprise Accounts (2,000 to 5,000 employees) to help them drive digital transformation projects and introduce operational agility into their processes by leveraging the Quickbase platform. As an Account Executive you will be responsible as identifying and signing net new accounts in your assigned territory, as well as...

  • Account Management Support Executive

    2 weeks ago

    London, Greater London, United Kingdom Vimeo Inc Full time

    As an Account Executive for Vimeo, you will be responsible for selling the Vimeo Enterprise offering. The Vimeo Account Executive should have strong communication skills and a desire to help customers achieve their business goals. Exceed sales quota targets by selling Vimeo Enterprise ( Work directly with leading brands and media companies to help them...

  • Travel Trade Support Executive, Groups

    2 weeks ago

    London, Greater London, United Kingdom Belmond Management Full time

    As Travel Trade Support Executive, Groups - UK & Northern Europe at our Global Office, you are part of a team that drives extraordinary results and bring the legend of Belmond to life. You will support our North European team of Account Managers and Account Directors, through timely and accurate delivery of a series of administrative tasks.If you are looking...

  • Account Manager/Executives

    2 weeks ago

    London, Greater London, United Kingdom Gradbay Limited Full time

    Founded in 2020, this business provides the market's most customizable and unified data creation solutions to power all elements of quantitative research. Marrying cutting-edge, proprietary technology with the very best talent, we build bespoke and flexible research programs for the world's brightest businesses. Dedication is our mantra, as we treat clients...

  • Manager, Account Executive

    2 weeks ago

    London, Greater London, United Kingdom Carrot Pharma Recruitment Full time £35,000 - £40,000

    Account Manager – Healthcare Communications Agency - Cambridge - Hybrid and flexible working - £35k - £40k plus benefitsThis innovative, creative, and fast-growing healthcare communications agency is searching for an Account Manager, welcoming Senior Account Executives seeking to progress or Account Managers desiring a role within a supportive, creative...

  • HNW Account Executive

    2 weeks ago

    London, Greater London, United Kingdom Stride Resource Management Ltd Full time

    Use your expertise to manage an established panel of HNW insurance client accounts. A leading independent insurance broking firm, renowned for its integrity and client-focused approach, is seeking a dedicated High Net Worth Account Executive to join their specialist private client team.Benefits:A generous salary of up to £60,000, commensurate with your...

  • Account Manager/Executives

    2 weeks ago

    London, Greater London, United Kingdom Venator Recruitment Full time £27,000 - £28,000

    We are looking for an aspiring Sales Account Executive to join our client - a growing lifestyle brand based in London. STARTING SALARY for someone with some sales experience: £commission +generous bonus, and benefits We are looking for an aspiring Account Executive who is looking to kickstart their career in SALES and Client Management. Sticking closely to...

  • Account Management Support Executive

    2 weeks ago

    London, Greater London, United Kingdom DELIVEROO Full time

    We are looking for an Account Manager Manager to join our UKI Chinese Category team. Reporting to the Head of Chinese Category, this is an exciting opportunity to drive the growth of Chinese restaurants across UKI. Account Management, Restaurant Support, Sales, Marketing) to ensure the Chinese Category is the best performing. You will work with hundreds of...

  • Account Manager/Executives

    2 weeks ago

    London, Greater London, United Kingdom Buttermilk Full time

    Buttermilk is a global, independent and specialist creator marketing agency. transformed the paradigm of influence into advocacy, becoming a crucial part of brands' marketing strategies. Known as the 'Community First Creator Agency', we believe in nurturing close relationships between brands and their audiences - fans, customers, and the people who...