Property Complaints Handler

1 week ago


Salford, Salford, United Kingdom Davies Full time
Join Our Dynamic Team at Davies


Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.

Here's why you'll love being part of our family:

Valued and Supported:
nYou're not just an employee; you're a vital contributor. We appreciate your unique skills and perspectives, and we're committed to your growth.

n Perks Galore:

nReward Platform:
Unlock exclusive discounts at over 800 retailers.

Treat yourself—you've earned itnTime Off:
nEnjoy 25 days of vacation (and the option to snag up to 5 extra days each year). Work-life balance? We've got you covered.

nLearning Opportunities:
nDevelop your skills, earn professional qualifications, and thrive in a culture of continuous learning.

Key Responsibilities:

Proactive Caseload Management:
Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently

nCustomer-Centric Approach:
Interact with clients and customers professionally, ensuring fairness and empathy

nEffective Supplier Collaboration:
Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and timelines

n Quality Workmanship:
Produce high-quality work aligned with internal processes and guidelines

nAuthority Levels Adherence :
Operate within approved authority levels for decision-making

nRegulatory Compliance:
Uphold governance and regulatory processes (Data Protection (DPA), TCF, FCA)

nSelf-Development:
Take ownership of your professional growth through Personal Development Reviews (PDRs) and relevant learning

nPositive Team Player:
Contribute to a great team culture.

Measured by:

SLA Performance Data Analysis :
This involves analysing service level agreement (SLA) data to ensure we're meeting response time targets.

n‍ Client Audit and Feedback of Specific Cases:
Collecting feedback from clients about specific cases helps us understand their needs and improve our services

nInternal QA Audit:
Regular quality assurance audits ensure that our processes are aligned with standards and best practices.

nNo Regulatory / Process Breaches :
Compliance with regulations and adherence to processes are critical.

Let's keep those breaches at baynCompleted PDR Forms, Competency Reviews:

Performance Development Review (PDR) forms and competency reviews help track individual growth

nTeam Performance and Feedback:
Collaborating effectively and providing constructive feedback contribute to team success

Skills and Experience We Value:

Property Claims Handling:
Prior experience in managing property claims is essential

nCustomer Service Excellence:
Strong communication skills for client satisfaction

nRegulatory Awareness:
Familiarity with relevant guidelines

nInterpersonal Skills:
Ability to connect with diverse stakeholders

n Time Management and Organization:
Proven ability to meet deadlines

nSelf-Motivation:
Drive for continuous self-improvement

n Effective Communication:
Proficiency in written and verbal communication

nIT Savvy:
Comfort with technology and software tools

nProblem-Solving Aptitude:
Analytical thinking for practical solutions.

Our values:

Dynamic:
We adapt swiftly to change, always looking ahead

nInnovative:
Solution-focused, with an entrepreneurial mindset

nSucceed together:
We succeed together, valuing diverse perspectives

nConnected:
United under one mission, making a difference.

We're committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.
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