Complaints Handler

2 weeks ago

Salford, United Kingdom Page Personnel - UK Full time

Opportunity to work for a leading Telecom business
- Excellent benefits

**About Our Client**:
Our client is a leading Telecoms provider, with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career progression, working in a friendly and supportive team environment, within their state of the art offices based in Salford Quays.

Duties of the Complaints Handler will be:

- Identify the root cause of issue and look for areas to improve on
- Deliver outstanding customer service
- Supporting customers with a resolution
- Taking ownership
- working effectively & in a timely manner
- Understand the customers view points
- Working collaboratively with all areas of the business

**The Successful Applicant**:
The successful Complaints Handler will have the below skills:

- To understand customer requirements. responding with professionalism and effectively use your organisational skills.
- Ability to work to targets & deadlines
- Previously worked within customer resolution management
- Excellent communication & organisational skills
- Ability to negotiate & offer resolution
- Resilient

**What's on Offer**:
Job offer
- Salary £23,000 - £25,000 DOE
- Great company benefits
- Hours Monday - Friday 9am - 5pm
- Contact
- Sara O'Brien
- Quote job ref
- JN-032023-5976244
- Phone number
- +44 161 829 0462

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