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Complaints Handler
3 months ago
Opportunity to work for a leading Telecoms business
- Excellent career progression
**About Our Client**:
This company is a renowned player in the Technology and Telecoms industry. With a workforce of over 2,000 employees, it operates in a fast-paced and innovative environment. The company is situated in Salford Quays and is committed to fostering a culture of ongoing learning and development.
- Handle and resolve customer complaints professionally and efficiently.
- Communicate effectively with customers to understand their complaints and needs.
- Follow company protocols for handling complaints and escalating issues when necessary.
- Maintain accurate records of customer interactions and actions taken.
- Work closely with other team members to ensure a consistent approach to customer service.
- Identify opportunities for improvement in the customer experience.
- Participate in training and development activities to enhance skills and knowledge.
- Contribute to the team and company's customer service objectives.
**The Successful Applicant**:
A successful Complaints Handler should have:
- A solid background in customer service, preferably in the technology & telecoms industry.
- Strong communication skills, both written and verbal.
- The ability to handle complaints professionally and maintain composure under pressure.
- High level of accuracy and attention to detail.
- Strong problem-solving skills and the ability to think critically.
**What's on Offer**:
- Salary £23,000 per annum.
- A supportive and collaborative work environment.
- Continuous learning and development opportunities.
- A convenient location in Salford Quays.
- The chance to contribute to improving customer experiences in the technology & telecoms industry.
- Contact
- Sara O'Brien
- Quote job ref
- JN-022024-6351183
- Phone number
- +44 161 829 0462
