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German Speaking Customer Support Advisor

3 months ago

Feltham, Greater London, United Kingdom French Selection UK Full time

FRENCH SELECTION (FS)

German Speaking Customer Support Advisor
Location: Feltham
Hybrid working with an early Friday finish
Salary: up to £29,500 depending on experience plus great benefits
Ref: 4191TG1

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4191TG1

The company:
An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.

Main duties:
To assist and support customers with technical questions and problems while providing outstanding customer service

The role:
- Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media
- Resolve any issues from customers within a dedicated time frame
- Keep up to date on products
- Ensure all correspondence is recorded and kept up to date
- Escalate customer issues as needed to the relevant departments
- Attend regular staff meetings and provide reports as needed

The candidate:
- Fluent in German (written & spoken) essential
- Previous experience in technical support or customer service
- Knowledge of computer systems and networks beneficial
- Excellent communication skills
- Customer service focused
- Confident, proactive & dynamic
- Computer literate (excel, outlook, CRM system)

The salary: up to £29,500 depending on experience plus great benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.