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Web services lead
2 weeks ago
Key Account Administrator
We are excited to present to you the opportunity to join our team as a Key Account Administrator at Rentokil Initial. As a global business service company, Rentokil Initial is a leader in the industry, encompassing renowned brands such as Rentokil, Initial, and Ambius.
In this role, based in our Leeds office, you will play a crucial part in efficiently managing Key Account Customer administration and support functions while adhering to our company's policies and procedures.
- Customer account monitoring through OnGuard
- CCM Monitoring
- Annual contract renewals in conjunction with Key Account Management Team
- Maintain customer websites
- Answer customer calls and raise CCM tickets to field colleagues
- Team management
- Bi-annual performance appraisals
- Management of absence in line with Company Policies
- Management of training for new starters
- Monitoring of team calls
- Managing project progress
- Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works
- Create and reset user details for field colleagues in customer portals
To be successful in this role, you must have good IT skills, including proficiency in Microsoft packages, as well as experience in team management.
- A competitive basic salary of £23,706
- Bonus
- Discounts for high street brands
- Full-time, permanent employment
- Career opportunities
- Opportunity to contribute to a private healthcare plan
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