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Customer Service Agent

3 months ago

Leeds, Leeds, United Kingdom Lucy Walker Recruitment Ltd Full time
Supporting customers across wholesale (retailers) and e-commerce (web customers) to provide excellent customer service

  • Managing the order book for retailers
  • Responding to trust pilot comments to ensure customer concerns are fully resolved
  • Work across multiple systems to ensure orders are processed and queries are logged and resolved.
  • Build strong relationship with retail partners & internal partners with regular meetings to improve ways of working
  • Working cross functionally to ensure we constantly work to improve the customer experience for both retailers and web customers.
  • Updating process documentation to support training across the team
  • Producing reporting updates to track performance and customer satisfaction.