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Web services lead

3 months ago

Leeds, Leeds, United Kingdom Rentokil Initial Full time £25,247
Key Account Administrator

Salary:
up to £25,247 DOE + Bonus

Shifts:
Monday - Friday 08:30-17:00


Let Us Help - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package.

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius.

In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.

We are currently looking for a Key Account Team Leader to be based in our Leeds office.

The role is to effectively manage the Key Account Customer administration and support functions in line with the companies' set policies & procedures.

This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards
The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.
Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner

  • Customer account monitoring through OnGuard
  • CCM Monitoring
  • Annual contract renewals in conjunction with Key Account Management Team
  • Maintain customer web sites.
  • Answer customer calls and raise CCM tickets to field colleagues.
  • Team management
  • Bi-annual performance appraisals
  • Management of absence in line with Company Policies
  • Management of training for new starters
  • Monitoring of team calls
  • Managing project progress.
  • Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
  • Create and reset user details for field colleagues in customer portals.
To qualify for this Key Account Administrator role, you must have:
Good IT skills, including an understanding of Microsoft packages.

  • Experience in management of teams
  • A competitive basic salary £23,706
  • Bonus
  • Discounts for high street brands
  • Full time, permanent employment
  • Career opportunities
  • Opportunity to contribute to a private Healthcare plan
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