Customer Complaints Advisor
1 week ago
The company
Cubico (UK) Ltd t/as Easy Bathrooms is a multi-channel business with a full product offering able to service trade customers, including national distributors, house builders and contractors and has opened its own range of high quality showrooms and trade counters serving the end consumer and local tradesmen.
The position
Job Role
- Being the first point of contact for incoming calls.
- Dealing with customer complaints.
- Liaising with the stores and trade sales to effectively resolve issues.
- Advising colleagues and customers with regards to technical aspects of the product offering.
- Contributing to team effort by accomplishing related results as needed.
- Identifying problems and highlighting them to the manager to implement changes.
- Dealing missing or damaged items and coordinating returns and replacements
- Dealing with price queries and general customer order queries.
- Administering the postsale follow up.
- Administratively supporting the full sales team.
- Dealing with technical product queries.
Skills Required:
- At least 1 year of customer service experience.
- Bathroom & tile knowledge (preferred).
- Technical knowledge of bathrooms and tiles including installation (preferred).
- Telesales experience.
- Excellent rapportbuilding and communication skills.
- Good level of computer literacy.
- Selfmotivated.
- Methodical and organised.
- Experience and success working as part of a team and on your own initiative.
- Ability to build positive working relationships, both internally and externally.
- Able to demonstrate strong oral and written communication skills.
Job Types:
Full-time, Permanent
Benefits:
- Casual dress
- Employee discount
- Onsite parking
- Referral programme
- Store discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Experience:
- customer advisor: 2 years (required)
Work Location:
One location
-
Senior Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Pendragon Full timeSenior Service AdvisorEvans Halshaw Vauxhall Peugeot WakefieldSalary of £25,942 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales servicesAre you a service advisor looking for a new and exciting challenge? Can you deliver...
-
Customer Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Page Personnel - UK Full timePermanent role with progression opportunities Competitive salary of £24,600About Our Client:This is an exciting opportunity for Customer Service Advisors to join an established and expanding team. Paying a competitive basic salary (rising after probation), and offering some great benefitsAs a Customer Service Advisor you will; Provide high levels of...
-
IT Customer Services Advisor
1 week ago
Wakefield, Wakefield, United Kingdom 360 Recruitment Consultancy Ltd Full time360 Recruitment are a specialist Technology recruiter, currently recruiting for an IT Customer Service Advisor to join one of the fastest-growing IT Managed Service Provider in the UK.**Role: **IT Customer Services AdvisorSalary:Up to £27,500 + BenefitsPermanent Role:Full Time - PermanentLocation:Office based in Wakefield (Tuesday, Wednesday &...
-
Customer Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom City & Guilds Group Full timeJoin our team in Wakefield and embark on a fulfilling career in Customer ServicesReady to change your life for the better?- Full-time Role: 35 hours per week- Great Location: Wakefield, with Free Car Parking- Almost immediate interviews and start dates available:Permanent Positions with Excellent Benefits and Growth OpportunitiesWe have several vacancies in...
-
Customer Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom City & Guilds Group Full timeReady to change your life for the better?We have several vacancies in our Customer Services department.This is a pure customer service / contact centre role, not sales roleHave you got previous customer service background or maybe you are passionate about great customer experience, and you are looking for your first job???Whatever the answer - we would love...
-
Service Advisor Apprenticeship
1 week ago
Wakefield, Wakefield, United Kingdom JCT600 Full timeService Advisor Apprenticeship - VolkswagenAs a Vehicle Service Advisor working for Volkswagen, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.The role of a Service Advisor typically involves: Interpreting customer concerns and liaising with technicians. Booking...
-
Customer Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom First Choice Recruitment, Wakefield Full timeRole: Customer Service AdvisorHours: Monday - Friday 8:30am - 4:00pmRate: £10.42 per hour (£11,59 after 12 weeks)Location: Junction 41 WakefieldStart date: ASAPFirst Choice are actively recruiting for a Customer Service Advisor to join our reputable client based in Junction 41 Wakefield. Our client is the largest local authority/public sector buying...
-
Aftersales Advisor
1 week ago
Wakefield, Wakefield, United Kingdom CarShop Full timeRole: Aftersales AdvisorLocation: Wakefield, WF2 7AW.Contract Type: 40 hour per week permanent contract, working any 5 days out of 7 on a rota basis. The shifts will consist of Days, Evenings and Weekends.Salary: £22,000 per year+ bonus scheme that provides an on target annual earnings of £28,000 OTECarShop (part of the Sytner group) is the UK's largest...
-
Customer Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Saint-Gobain Full timeAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 7 consecutive years. If you're passionate about working with people, you're able to put your customer first, and you want to know what it's like to work for a top employer that is...
-
Inbound Customer Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Focus Search and Selection Full timeInbound Customer Advisor - WakefieldOur client is a leading insurance business in the UK, and they are looking to grow their customer service team, to continue to offer their clients with a world class service.You will be tasked with maximising customer sales & retention in line with our client's business targets. This role will be inbound telephone calls,...
-
Customer Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Brook Street Full timeMy NHS client is looking for 5x motivated customer service advisors to join their busy teamWe are looking for someone with strong customer service skills who can deal with a high volume of calls or webforms whilst providing a high level of accuracy of information to our Suppliers with a right first-time approach.This role will be Initially 3 months in the...
-
Patient Relations Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full timeThe Patient Relations Advisors have significant verbal and written contact with patients, their family members, members of the public, other Healthcare staff and YAS management and staff. We are therefore seeking someone who has excellent written and verbal communication skills, displaying calmness tact and diplomacy, and can evidence their ability to deal...
-
Wakefield, Wakefield, United Kingdom BMW Group Retail Full timeSandal Wakefield is looking for a Service Bookings Advisor.Your roleYou'll be the first point of contact for our customers as well as be responsible for generating inbound and outbound workshop bookings. From welcoming customers to ensuring they have a smooth journey, it's all about giving BMW customers peace of mind.Your profileWe're looking for someone...
-
Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Octane Recruitment Full timeService Advisor VacancyWakefieldSalary: £24,500 basic plus Comms/Bonus £30,000Hours of Work: Monday to Friday 8.00am-5.30pm Saturday :00am-12.30pmOC12800We are currently recruiting for a Service Advisor within a Main Car Dealership in the Wakefield area. This is a supberb opportunity to work with one of the world's leading Brands.Fantastic benefits package...
-
Trainee Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Cars 2 ltd Full timeCars2 are a highly successful motor retailer based in West and South Yorkshire. We have grown extensively in recent years and now represent several the world's leading motor brands, including Hyundai, SEAT, Renault, Dacia, MG and NissanWe have a fantastic and exciting opportunity for an experienced Trainee Automotive Service Advisor to be based in Renault...
-
Customer Service Advisor x2
4 weeks ago
Wakefield, Wakefield, United Kingdom Wakefield Council Full timeAre you ready to join the Wakefield Council Customer Service team?We're looking for friendly and adaptable individuals who enjoy giving top quality customer service.What will be expected from me?In this role, you'll play a key part in supporting the community. As a frontline team member, you'll be the friendly face our customers meet first, whether it's over...
-
Customer Service Advisor x2
1 month ago
Wakefield, Wakefield, United Kingdom Wakefield Council Full timeAre you ready to join the Wakefield Council Customer Service team?We're looking for friendly and adaptable individuals who enjoy giving top quality customer service.What will be expected from me?In this role, you'll play a key part in supporting the community. As a frontline team member, you'll be the friendly face our customers meet first, whether it's over...
-
Parts Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Vantage Motor Group Full timeNew opportunity not to be missed Vantage are looking for a Parts Advisor to join our team based in Toyota Wakefield. In return you will receive a competitive starting salary of £25,671 per annum including OTE plus excellent benefitsAt Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and...
-
Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Additional Resources Ltd Full timeService Advisor - Motor VehicleLocation: WakefieldSalary: Upto £28,000 OTE + 33 days holiday statutory bank holidays)Immediate startOur client are a highly successful motor retailer based in West and South Yorkshire and are now seeking a Service Advisor to join their team.Duties Include: Greeting and liaising with Customers Answering the Telephone Informing...
-
Service Advisor
1 week ago
Wakefield, Wakefield, United Kingdom Sandal BMW Full timeAre you a friendly, energetic and resourceful person? Do you thrive in a challenging environment and enjoy delivering exceptional customer service while achieving your goals?The importance of this key role is paramount to Sandal; being one of the largest privately owned BMW/MINI Retailers in the area, our aim is to deliver a premium service. Reporting...