Patient Relations Advisor

1 week ago


Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

The Patient Relations Advisors have significant verbal and written contact with patients, their family members, members of the public, other Healthcare staff and YAS management and staff.

We are therefore seeking someone who has excellent written and verbal communication skills, displaying calmness tact and diplomacy, and can evidence their ability to deal with an unpredictable workload, ensuring key priorities and deadlines are met through effective time management.

Experience and knowledge of admins systems and maintaining effective records is essential as is the use of IT systems.

You will be an effective team player educated to GCSE standard at Grade C or above in Mathematics and English.


Yorkshire Ambulance Service (YAS) serves over 5 million people in the Yorkshire region covering an urban and rural area of almost 6,000 square miles and operates over vastly differing terrain ranging from isolated moors and dales to city centres, large urban areas and coastal stretches.

YAS provides 24 hour urgent and emergency healthcare services through our IUC and Emergency Communication centres.

The Patient Relations team is based centrally, provides the Patient Advice and Liaison service for the whole of the trust and receives and manages the coordination of all complaints, concerns, comments and compliments for the A&E Service and the Patient Transport Service.

A highly-organised team player is being sought to complement the existing experienced members of the Patient Relations team who work closely together and support each other to meet team goals.

For a full list of responsibilities and description of the role, please see the attached job description.

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