Aftersales Advisor

1 week ago

Wakefield, Wakefield, United Kingdom CarShop Full time

Role:
Aftersales Advisor

Location:
Wakefield, WF2 7AW.

Contract Type: 40 hour per week permanent contract, working any 5 days out of 7 on a rota basis. The shifts will consist of Days, Evenings and Weekends.

Salary:
£22,000 per year+ bonus scheme that provides an on target annual earnings of £28,000 OTE
CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

What does the job involve?

  • To provide a consistent, high quality of service for every customer at all times in order to deliver best in class customer experience
  • To provide front of house support to customers by welcoming customers and providing regular and effective communication.
  • Managing, preparing and facilitating any customer reimbursements and settling sublet contractual work directly through the accounts department
  • Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required
  • Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work
  • Ensuring all customers receive regular, proactive and accurate updates.
  • Managing the use of customer loan vehicles, minimising any disruption to the customer and business operation. Ensuring that loan vehicles are inspected before and after a loan and handling any issues in line with Company policy.
  • Maintaining an excellent understanding of appropriate legislation in relation to the selling of used vehicles, including detailed knowledge of the terms of all CarShop customer policies and products
  • Ensuring the aftersales journey is adhered to including pre / post calls, completion of diagnostic videos etc.
  • Ensuring all customer information is handled in line with the Company data security policy.

What skills and experience do you need to join our team?

  • A full valid UK driving licence is essential for this role.
  • Excellent communication skills, both written and verbal are required.
  • Excellent time management
  • You will have the ability to build positive and lasting relationships
  • Excellent attention to detail.
  • You will need excellent customer service skills

What we can offer you.

  • A friendly, modern and safe working environment
  • A competitive salary and bonus structure
  • Full training and continued support
  • Enhanced annual leave
  • A wide range of corporate discounts
  • Cycle to work scheme
  • Colleague assistance programme
  • Long service awards
  • We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._

Meet the recruiter:

Shelley Mannion

Benefits:

Enhanced Holiday Entitlement

Colleague Discount on Cars

High Street Discounts

Discounted Gym Membership

Structured Career Path

Cycle to Work Scheme

Free Parking

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