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Client Manager
3 months ago
Client Manager – Leading Shopper Marketing Agency | Major Retail Brand - Media Planning | Leeds/Remote | up to £48k + bonus
Have you got what it takes to succeed The following information should be read carefully by all candidates.
The Agency
Our client has an extraordinary culture built by exceptional people and it's because of this that they have been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for, with a World Class and Outstanding accreditation across the past 2 years.
The Role
The agency are looking for a Client Manager to be responsible for the delivery of all media across all channels in your category area and working alongside the commercial teams, driving successful campaign delivery for the media centre. It will be key for you to build strong relationships with your key stakeholders, both internal and external, using effective communication skills to support the total business commercial goals and targets. You will successfully manage and deliver campaigns through your team, ensuring all processes and guidelines are adhered to, while mitigating any revenue risk and championing a selected media channel, supporting new propositions and processes, working closely with the relevant internal teams.
Key Responsibilities
- Owning and managing the full end-to-end delivery in your area across all monetised channels, ensuring deadlines are met and the media is delivered as per the SLAs.
- Ownership of reporting on agreed key deliverables to the Senior Client Manager and the wider business.
- Line management of direct reports, holding weekly 121 meetings, creating workplans, hosting appraisals, and tracking their day-to-day output and progression.
- Ensuring all monetised media in your area is delivered seamlessly while mitigating any revenue risk. You will be a key point of escalation for resolution management.
- Ownership of a media channel and/or process, championing the process and the execution of media in this area.
- Building strong relationships with your clients, internal and external teams to drive collaboration across all functions. You will work closely with your commercial counterparts, delivery teams, and innovation teams to ensure cross-collaboration and alignment on your workstreams.
- Delivering training sessions to clients where required to support seamless co-ordination.
- Strong experience in media planning, understands what media channels can and cannot do and what they can offer a supplier / brand.
- Team management experience, will be managing up to 3 people (Senior Client Execs) – this role involves line management from day one, so line management experience is a must. The agency will consider candidates with strong mentorship experience, but it is essential for them to have had that people management aspect when it comes to training, weekly check-ins, performance reviews, and salary conversations.
- Must be strong in excel and highly commercial. Will be looking after a catalogue worth £3-8m per year with monthly/quarterly targets. Confident managing budgets and forecasting into senior stakeholders identifying any risk to revenue, where support is needed, where additional opportunities might be present. Need to be able to accurately report on numbers and present to suppliers/brands on a weekly/monthly basis on campaign performance or media proposals.
- Entrepreneurial – can identify building blocks for any lost income and be proactive in approaching smaller suppliers/brands with media proposals.
- FMCG experience ideally to understand its fast-paced nature, able to think fast and work fast.
- Background in retail media is a plus but not essential.
- Be IT savvy and proficient in Microsoft Office.
- Be a fast learner and dive into things from day one
- Exceptional communication and relationship skills to confidently work with senior stakeholders and external clients.
- Showcase the ability to deal with difficult clients and stakeholders.
- The ability to work in and adapt to an ever-changing, fast-paced, challenging environment.
- Can work from the Leeds office a minimum of 2 days a week.
Remote working/work at home options are available for this role.
